Overcoming service innovation bottlenecks using Web 2.0

Wu, Ming-Ji; Lin, Yu-Fan; Liu, Fang-Mei; Hsiao, Shu-Ling

doi:10.1016/j.eswa.2010.04.030

Cited by 5 publications

(3 citation statements)

References 11 publications

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“…First, all companies were located in IT industries. The Taiwanese Government responded to the fast-changing environment by making a shift from its original policies that were intended to create an effective industrial support system and foster the development of production elements by encouraging the growth of IT industries to play a major role in driving service innovation (Wu et al , 2010). According to Hsiao and Yang (2008), a survey of Taiwanese companies indicated that one issue of developing service innovation is the lack of a management mechanism.…”

Section: Discussionmentioning

confidence: 99%

Openness of technology adoption, top management support and service innovation: a social innovation perspective

Hsu

Liu

Tsou

et al. 2019

Jnl of Bus & Indus Marketing

143

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Purpose Technology has been central and has made service innovations technically feasible and economically viable. Top management support, however, plays an important role in shaping a firm’s service innovation-related strategies and decisions. This study aims to propose a theoretical framework that delineates the relationships among openness of technology adoption, top management support and service innovation within social innovation context. Design/methodology/approach This study obtained the data through a survey of 176 information technology (IT) firms in Taiwan; IT managers were selected as the data collection sources. A partial least squares analysis was used to address sophisticated data analysis issues. Findings The empirical evidence indicates that openness of technology adoption enhances service innovation within social innovation context. Furthermore, top management support facilitates the relationship between openness of technology adoption and service innovation. Research limitations/implications The openness of technology adoption captures the interactions among top management support in shaping service innovation. Researchers should examine the nature of open technology infrastructure that will foster such service innovation from social innovation perspective. Practical implications The detailed findings offer practical suggestions for firms that are compelling to invest in advanced open technologies, giving opportunities for service innovation, solving social problems and meeting the new societal challenges. Additionally, firms may foster their top management’s positive intention to support service innovation by pre-planned support activities, such as allocating sufficient new service resources and qualified support technicians. Originality/value This study contributes to the evolving literature on the social innovation, service-dominant logic, and contingency theory. This analysis suggests that these perspectives offer a potentially useful view for integrating insights from different literature streams (e.g. openness, social innovation, service innovation, top management support and technology management) by examining them through a different conceptual lens, thus reinforcing existing findings.

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Section: Discussionmentioning

confidence: 99%

Openness of technology adoption, top management support and service innovation: a social innovation perspective

Hsu

Liu

Tsou

et al. 2019

Jnl of Bus & Indus Marketing

143

View full text Add to dashboard Cite

show abstract

“…market competitiveness, appeal, and public incentive policies) were the last category considered. Barnett et al, 2011;Love et al, 2010;Wu et al, 2010;Zhao et al, 2017 Table 4 shows the main influencing factors (most-cited) independent of category. The number of citations reveals the degree of importance of the factor given by the authors, indicating the contribution to service innovation.…”

Section: Critical Success Factors In Service Innovationmentioning

confidence: 99%

“…It is important to remember that external factors also influence innovation in the service sector for CSFs as activators (Storey et al, 2016;Carlborg et al, 2014). The literature review showed various influential factors such as the level of market competitiveness (Divisekera & Nguyen, 2018;Indounas & Arvaniti, 2015;Sridhar & Ganesan, 2015;Zhao et al, 2017), public policy (Barnett et al, 2011;Wu et al, 2010;Zhao et al, 2017), and customer demand (Anning-Dorson, 2016a;Thwaites & Edgett, 1991;Vermeulen et al, 2005). However, market competitiveness was the most influential of all the factors (Divisekera & Nguyen, 2018;Indounas & Arvaniti, 2015;Sridhar & Ganesan, 2015).…”

Section: Conceptual Structurementioning

confidence: 99%

A conceptual framework for integrating the critical success factors to service innovation

Smania

Mendes

2021

Gest. Prod.

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The literature on service innovation has identified many factors that contribute to its success. However, the literature is fragmented concerning identifying and analyzing the critical factors that lead to success in service innovation. This article has two main objectives. First, we describe, analyze, and synthesize these critical factors via a literature review of the research conducted on service innovation. Second, we outline a framework that consists of the most influential Critical Success Factors (CSFs). The systematic literature review analyzed a sample of 317 articles published between 1985 and 2018. The analysis identified 16 of the most influential critical factors that are included in a proposed conceptual framework for service innovation. This article contributes theoretically with an analysis and synthesis of the success factors for service innovation and by offering a practical tool in the form of a conceptual framework that can be used as an analytical tool by firms and their service managers. Furthermore, this study identifies new areas for research in service innovation, focusing on discovering CSFs for service innovation in manufacturing companies, the influence of specific CSFs in organizational performance, or by empirically validating our conceptual framework as well as the impact of new technologies on success innovation factors. In the conclusion, we discuss the limitations of the research and offer suggestions for future studies.

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A bibliometric study of service innovation research: based on complex network analysis

Zhu

Guan

2012

Scientometrics

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Overcoming service innovation bottlenecks using Web 2.0

Cited by 5 publications

References 11 publications

Openness of technology adoption, top management support and service innovation: a social innovation perspective

Openness of technology adoption, top management support and service innovation: a social innovation perspective

A conceptual framework for integrating the critical success factors to service innovation

A bibliometric study of service innovation research: based on complex network analysis

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