“…The results show that most of the respondents had a low level of job satisfaction, with 50.47%, being these percentages much higher than those found in other public workers in Peru where most of them had average job satisfaction, (Abarca Arias et al, 2021;Aliaga-Zamora et al, 2022;Holguin Morales & Contreras Camarena, 2020).This is a negative factor because it can influence job performance (Chen & Sun, 2009;Obi, 2009). (Chen & Sun, 2009;Obiunu & Yalaju, 2020;Sudiardhita et al, 2018) affecting the quality of public services (Hernández Junco et al, 2009).. During the COVID-19 pandemic, drastic changes were made in the way job functions were performed, generating dissatisfaction, discomfort (Silva et al, 2021), stress and burnout (Kitsios & Kamariotou 2021). Therefore, it is important during these situations to make improvements in job content and organizational characteristics in order to reduce burnout and job dissatisfaction among staff (Ibrahim et al, 2022).…”