“…Going back to Arnstein (1969), this involves not just looking at levels of involvement, but rather the quality of involvement and genuine impact this has on plan-making. Importantly, digital technology has, over time, been introduced into the planning-democracy mix across international planning space to broaden involvement in planning decision-making (Batty 2021;Levenda et al 2020;Milz and Gervich 2021;Kitchin, Young, and Dawkins 2021;Porter et al 2019;Rzeszewski and Kotus 2019;Young, Kitchin, and Naji 2021). However, as Jankowski et al (2019, 513) report, 'despite numerous potential benefits, online methods might not be, after all, a panacea for … improving the quality of public participation processes'.…”