Past the Privacy Paradox: The Importance of Privacy Changes as a Function of Control and Complexity

Mourey, James A.; Waldman, Ari Ezra

doi:10.1086/708034

Cited by 19 publications

(19 citation statements)

References 38 publications

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“…However, there will be a trade-off between complexity and doing what the user wants, such that simplifying controls may make them more usable, but less detailed in the ways the user can control things. Mourey and Waldman [ 90 ] intriguingly suggest that users’ estimation of the importance of privacy itself varies depending on the degree of control users feel that they have, implying that the interplay of factors in this area may be more complex than previously thought.…”

Section: Discussionmentioning

confidence: 99%

User concerns regarding information sharing on social networking sites: The user’s perspective in the context of national culture

et al. 2022

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Information sharing via social networking systems (SNS) is a common practice among academics, as well as others, that brings substantial benefits. At the same time, privacy concerns are widespread among SNS users, which may tend to inhibit their maximising the benefit from using the systems. This paper investigates the proposition that SNS user attitudes and behaviour are affected by privacy concerns, and that the effects are subject to significant cultural factors. A broad assessment of the literature provides the context for the study. Working in the context of Saudi Arabia, we apply a mixed-methods approach beginning with in-depth interviews, exposing in detail a range of views and concerns about privacy and SNS use, also allowing us to identify three key factors that bear on SNS usage and users’ concerns. Analysis of these factors in the light of the “theory of reasoned action” derives a structural model predicting several hypotheses relating the factors and users’ attitudes and behaviour. We assess the model through development of a questionnaire, administered to a large pool of academic participants, that allows us to examine how the model responds in general, and via multigroup partial least squares analyses, differentially to gender and to culturally distinct (Arab vs. non-Arab) constituents of the participant group. Results show good support for the hypotheses and clear gender and culture effects. Picking up issues from the interviews, discussion focuses on users’ views about SNS providers’ privacy policies and their inadequacy regarding culturally specific ethical concerns. We argue that these views may reflect different regulatory environments in combination with other cultural factors.

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Section: Discussionmentioning

confidence: 99%

User concerns regarding information sharing on social networking sites: The user’s perspective in the context of national culture

et al. 2022

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“…This phenomenon is also called the 'privacy paradox' [56]. The possible reasons for this phenomenon are manifold [55], and many authors are trying to explain it by means of concepts such as privacy fatigue [17] or privacy cynicism [50]. However, there are also authors who doubt that there is evidence for such a paradox to exist [44] or challenge the concept insofar as they argue that the paradox is not so paradoxical after all [80] [71].…”

Section: Limitations Of Consent In the Digital Environmentmentioning

confidence: 99%

The Right to Customization: Conceptualizing the Right to Repair for Informational Privacy

Tamò-Larrieux

Zihlmann

García

et al. 2021

Lecture Notes in Computer Science

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Terms of use of a digital service are often framed in a binary way: Either one agrees to the service provider's data processing practices, and is granted access to the service, or one does not, and is denied the service. Many scholars have lamented these 'take-it-or-leave-it' situations, as this goes against the ideals of data protection law. To address this inadequacy, computer scientists and legal scholars have tried to come up with approaches to enable more privacy-friendly products and services. In this article, we call for a right to customize the processing of user data. Our arguments build upon technology-driven approaches as well as on the ideals of privacy by design and the now codified data protection by design and default norm within the General Data Protection Regulation. In addition, we draw upon the right to repair that is propagated to empower consumers and enable a more circular economy. We propose two technologically-oriented approaches, termed 'variants' and 'alternatives' that could enable the technical implementation of a right to customization. We posit that these approaches cannot be demanded without limitation, and that restrictions will depend on how reasonable a customization demand is.

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“…This argument highlights an old problem; as Smith et al (2011, p. 997) also noted: "Because of the near impossibility of measuring privacy itself (…), almost all empirical privacy research in the social sciences relies on measurement of a privacy-related proxy of some sort." While this argument does justice to the highly contextual nature of individuals' privacy decision making (Mourey and Waldman 2020), it is ultimately still based on the assumption of rational disclosure-i.e. only one part of the privacy paradox.…”

Section: The Privacy Paradoxmentioning

confidence: 99%

“…Individual choice can only explain the observed paradoxical behaviour under a rather narrow "zone of effectiveness" (Reidenberg et al 2014, p. 517) where requests to share data are infrequent, the risks of disclosure are comprehensible and consumers have an incentive to take requests seriously (Richards andHartzog 2019, p. 1492). As long as the "irrational" side of individual privacy decisions (Gambino et al 2016;Sundar and Kim 2019;Sundar et al 2013) and the structural hurdles to informed consent (Mourey and Waldman 2020;Reidenberg et al 2014;Richards and Hartzog 2019;Solove 2013Solove , 2021Waldman 2020) are not taken into account, our understanding of the privacy paradox remains incomplete.…”

Section: The Privacy Paradoxmentioning

confidence: 99%

Addressing the privacy paradox on the organizational level: review and future directions

Gotsch

Schögel

2021

Manag Rev Q

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The discrepancy between informational privacy attitudes and actual behaviour of consumers is called the “privacy paradox”. Researchers across disciplines have formulated different theories on why consumers’ privacy concerns do not translate into increased protective behaviour. Over the past two decades multiple differing explanations for the paradox have been published. However, authors generally agree that companies are in a strong position to reduce consumers’ paradoxical behaviour by improving their customers’ informational privacy. Hence, this paper aims at answering the question: How can companies address the privacy paradox to improve their customers’ information privacy? Reviewing a sample of improvement recommendations from 138 papers that explore 41 theories in total, we determined that companies can generally align their privacy practices more closely with customers’ expectations across 4 inter-connected managerial processes: (1) strategic initiatives, (2) structural improvements, (3) human resource management, and (4) service development. The findings of this systematic literature review detail how companies can address both the rational and irrational nature of the privacy decision-making process. Furthermore, we propose a dynamic model able to identify weaknesses and strengths in companies’ privacy orientation.

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Past the Privacy Paradox: The Importance of Privacy Changes as a Function of Control and Complexity

Cited by 19 publications

References 38 publications

User concerns regarding information sharing on social networking sites: The user’s perspective in the context of national culture

User concerns regarding information sharing on social networking sites: The user’s perspective in the context of national culture

The Right to Customization: Conceptualizing the Right to Repair for Informational Privacy

Addressing the privacy paradox on the organizational level: review and future directions

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