Patient’s behavioral intention: public and private hospitals context

Rahman, Muhammad Sabbir; Mannan, Mahafuz; Hossain, Afnan; Zaman, Mahmud Habib

doi:10.1108/mip-08-2017-0155

Cited by 29 publications

(24 citation statements)

References 55 publications

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“…The data in this study reflect that satisfaction with the services offered by a medical recuperation clinic is a predictor for the intention to use its services in the future. Other studies indicate a tight relationship between these two variables [22,52]. Our study does not reflect a strong relationship.…”

Section: Discussioncontrasting

confidence: 84%

Patient Satisfaction with Private Recovery Services and Importance of Physician Behavior during COVID Time

et al. 2021

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Introduction: Patient satisfaction represents an essential indicator of the quality of care in the medical recuperation sector. This study aimed to identify the degree of satisfaction in patients who benefit from medical recuperation services in one private clinic from Romania and the factors that played a part in this respect. Method: An online questionnaire was completed by 105 patients of a private clinic in the period immediately following the opening of the clinic after the quarantine period due to COVID-19. The following concepts were measured: general satisfaction with clinical recuperation services (SG), physician’s behavior (PB), the impact of interventions on the state of health (IHI), modern equipment (ME), and the intention to return to the clinic (IRC). Based on a linear regression model, the impact of PB, IHI, ME, and IRC variables on general satisfaction (SG) was established. Results: The study results confirm the data from studies carried out in different sociocultural contexts in ordinary time, where physician behavior is the most crucial factor in patients’ satisfaction. Therefore, we can say that the physiotherapist’s behavior has an essential role in determining the patients’ satisfaction both in ordinary time and in COVID-19 time. The data in this study reflect the fact that satisfaction with the services offered by a medical recuperation clinic is a predictor for using the services in the future. Still, our study reflects a moderate relationship in intensity.

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Section: Discussioncontrasting

confidence: 84%

Patient Satisfaction with Private Recovery Services and Importance of Physician Behavior during COVID Time

et al. 2021

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“…Beberapa penelitian sebelumnya seperti Khoo, Ha, & McGregor (2017) 2019pada sektor B2B. Selain ditemukan berpengaruh terhadap kepuasan, kualitas layanan juga ditemukan berpengaruh terhadap pengalaman konsumsi pelanggan (Boo, Lee, & Murray, 2014;Rahman, Mannan, Hossain, & Zaman, 2018;Roy et al, 2019;Mbama & Ezepue, 2018). Dari uraian mengenai literatur penelitian terdahulu yang pernah dilakukan, maka dibentuklah hipotesis sebagai berikut:…”

Section: Pendahuluanunclassified

“…Kualitas layanan mcommerce yang baik akan memengaruhi pengalaman pelanggan. Hasil penelitian ini mendukung hasil penelitian sebelumnya (Boo et al, 2014;Rahman et al, 2018;Roy et al, 2019;Mbama & Ezepue, 2018).…”

Section: Diskusiunclassified

Faktor-Faktor yang Memengaruhi Pengalaman dan Kepuasan Pelanggan Perkotaan dalam Pembelian Melalui M-commerce

Berlianto

2020

WIDYAKALA JOURNAL

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This study aims to investigate the factors influencing urban customer experience and satisfaction in mobile commerce (m-commerce). Population of this study are customer of mcommerce Shopee in Jakarta. Data are collected from 188 respondents. PLS SEM in used to analyze the collected data and test the research hypothesis. The result of this study indicate that service quality is strongly linked to customer experience and customer satisfaction. Service quality have a positive effect on customer experience and customer satisfaction, perceived risk have a negative effect on customer satisfaction and customer experience has a posititve effect on customer satisfaction. Practical implication of this study shows that practioner of m-commerce should increase their service quality, reduced the perceived risk of their m-commerce and also increase customer experience in order to make customer satisfied.

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“…Customer satisfaction is essential to the enterprise's success. The better the corporate's reputation among the public is, the higher customer satisfaction, and the more benefits the enterprise can gain [20,21]. However, to our knowledge, research results on the relationship between corporate image and PT satisfaction are almost absent.…”

Section: Structural Model and Measurement Modelmentioning

confidence: 87%

Different Effects of Contractual Form on Public Transport Satisfaction: Evidence from Large- and Medium-Sized Cities in China

Zhang

Wang

et al. 2019

Sustainability

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This paper discusses and explores the different effects of contractual forms on the satisfaction with public transport (PT) at different urban scales. Using public transport systems in 12cities in China as the focus (four large-I-sized cities, four large-II-sized cities, and four medium-sized cities), a measurement model of the passenger satisfaction index (PSI) is constructed and estimated on the basic of the adjusted European Customer Satisfaction Index (ECSI) and Partial least square-structural equation model (PLS-SEM), respectively. Then, a two-stage truncation regression bootstrap model is proposed to assess the different effects between them. The major findings of this study are summarized as follows: (1) different effects of contractual forms on PT satisfaction in large- and medium-sized cities are confirmed. (2) In large-I-sized cities and lager II sized cities, operators supervised by management contracts incite higher PT satisfaction levels than those supervised by gross and net cost contracts. (3) In medium-sized cities, operators supervised by gross cost contracts provide incentives to be the satisfaction compared to those of management and net cost contracts. According to different urban scales, different and appropriate contractual forms and supervision mechanisms should be chosen to regulate public transport services.

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Patient’s behavioral intention: public and private hospitals context

Cited by 29 publications

References 55 publications

Patient Satisfaction with Private Recovery Services and Importance of Physician Behavior during COVID Time

Patient Satisfaction with Private Recovery Services and Importance of Physician Behavior during COVID Time

Faktor-Faktor yang Memengaruhi Pengalaman dan Kepuasan Pelanggan Perkotaan dalam Pembelian Melalui M-commerce

Different Effects of Contractual Form on Public Transport Satisfaction: Evidence from Large- and Medium-Sized Cities in China

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