Patient's evaluations and expectations of primary care medicine in Israel revisited after two decades — Health Service Research

Patient satisfaction of primary care services in Gulf Cooperation Council Countries: A scoping review

“…Furthermore, this review showed the importance of technical factors as a determinant of satisfaction with PC services, which is similar to the literature that showed an association of satisfaction with the time spent with the physician, 57–59 confidentiality, 59 and comprehensiveness of care, 59 and other technical factors 10,60,61 . Moreover, as in other studies, 58–62 communication skills, respectfulness, humaneness, and trust in the care provider was linked with satisfaction. Other healthcare provider factors, such as physical environment, accessibility, availability, organizational specifications, and continuity of care, were found to affect satisfaction, which were also found as determinant factors of satisfaction in the literature 57,58,60–65 …”

“…Other healthcare provider factors, such as physical environment, accessibility, availability, organizational specifications, and continuity of care, were found to affect satisfaction, which were also found as determinant factors of satisfaction in the literature. 57,58,[60][61][62][63][64][65] Regarding patient-related characteristics, this review found that being old and female is linked to higher satisfaction, which is also similar to the evidence in the literature. 57,58,62,66 These results can be explained by the fact that the older population have greater time than the younger population to receive health services 67 and the differences in care received by the older population.…”

“…Regarding patient‐related characteristics, this review found that being old and female is linked to higher satisfaction, which is also similar to the evidence in the literature 57,58,62,66 . These results can be explained by the fact that the older population have greater time than the younger population to receive health services 67 and the differences in care received by the older population 68 .…”

“…Moreover, as in other studies, 58–62 communication skills, respectfulness, humaneness, and trust in the care provider was linked with satisfaction. Other healthcare provider factors, such as physical environment, accessibility, availability, organizational specifications, and continuity of care, were found to affect satisfaction, which were also found as determinant factors of satisfaction in the literature 57,58,60–65 …”

“…The evidence showed that the frequency of visits, poor health status or having chronic diseases, matching patients' expectations, and good care outcome is associated with higher satisfaction 10,58,62,66 ; however, this review found a lack of evidence regarding their effect on satisfaction as few studies discussed the above‐mentioned factors. Surprisingly few studies examined the effect of nationality on satisfaction, despite the high number of non‐nationals among the GCC populations 72…”