Patient satisfaction following emergency admission via a surgical assessment unit and an emergency department

Forrestal, Brian J.; Hynes, Timothy; Clarke‐Moloney, Mary; Coyle, P.; Boyle, E.; Burke, Peter J.; Walsh, Stewart R.; Quin, Gareth; Grace, P. A.

doi:10.1007/s11845-012-0872-z

Cited by 8 publications

(5 citation statements)

References 14 publications

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“…Nor can we exclude the possibility that doctors establish better and more effective relationships with patients with a higher education. Studies by other authors show that the implementation of a doctor's duty to inform the patient is better judged by people with higher and secondary education [27,28]. Our study also showed that patients of the ED with previously diagnosed chronic diseases were statistically less likely to feel stress than others.…”

Section: Discussionsupporting

confidence: 67%

Meta-analysis of pain and stress in emergency department patients

Krzyszycha

Goniewicz

et al. 2016

Polish Journal of Public Health

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Introduction. In Poland, among patients coming to hospital emergency departments (ED), one third require immediate surgical treatment. About one third are transferred to long-term intensive care. The remaining patients require a different type of care, e.g. consultation, healing wounds, observation in the emergency department. From there, they might either be referred to another hospital department or sent home after receiving outpatient help.Aim. The aim of this study was to determine the prevalence of pain and stress in patients treated in the emergency department with particular emphasis on the factors that determine their level.Material and methods. The study group consisted of 200 individuals treated in the emergency department of the Regional Hospital No. 2 in Rzeszów in 2013. The applied research method was a diagnostic survey that used a questionnaire as a research tool. The results were statistically analyzed using SPSS 20, whereas a statistically significant dependence was considered in those with level of significance p≤0.05.Results. Most respondents reported pain and feelings of stress while staying in the ED. Women and the unemployed were significantly less likely to report pain. Factors like gender, age, education level, and the coexistence of chronic diseases significantly affected the degree of stress among patients in the ED.Conclusion. Each patient treated at the emergency department should receive holistic care, so that the pain and stress of his injuries are reduced as soon as possible.

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Section: Discussionsupporting

confidence: 67%

Meta-analysis of pain and stress in emergency department patients

Krzyszycha

Goniewicz

et al. 2016

Polish Journal of Public Health

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“…In common with literature on the factors affecting ED patient satisfaction and experience, waiting times were paramount (Göransson and von Rosen, 2010;Burström et al, 2013). Although ED waiting times are not always associated with overall hospital satisfaction (Pines et al, 2008), previous literature links them with patients reporting lower ED satisfaction scores (Parker and Marco, 2014 negative ED performance and to patients leaving without being seen (Forrestal et al, 2013). In one study, longer waiting times were linked to fewer patients (14 per cent) considering returning to the same ED (Health Services Research Centre ISQH, RCSI and Ipsos MORI Ireland, 2007).…”

Section: Discussionmentioning

confidence: 89%

Informing quality in emergency care: understanding patient experiences

Swallmeh

Byers²,

Arisha³

2018

IJHCQA

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Purpose Assessing performance and quality in healthcare organisations is moving from focussing solely on clinical care measurement to considering the patient experience as critical. Much patient experience research is quantitative and survey based. The purpose of this paper is to report a qualitative study gathering in-depth data in an emergency department (ED). Design/methodology/approach The authors used empirical data from seven focus groups to understand patient experience as participants progressed through a major teaching hospital in an Ireland ED. A convenience sampling technique was used, and 42 participants were invited to share their perceptions and outline key factors affecting their journey. A role-playing exercise was used to develop improvement themes. Data were analysed using thematic analysis and data analysis software (NVivo 10). Findings Capturing ED patient experience increases our understanding and process impact on the patient journey. Factors identified include information, access, assurance, responsiveness and empathy, reliability and tangibles such as surroundings, food and seating. Research limitations/implications Owing to the ED patient’s emergency nature, participants were recruited if triaged at levels 3–5 (Manchester Triage System). The study explored patients’ immediate rather than post hoc experiences where recollections may change over time. Originality/value To the authors’ knowledge, no study has examined in-depth, ED patient experience in Ireland using qualitative interviewing, obtaining critical process insights as it occurs. The potential to inform patient process improvements in Irish EDs is significant.

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“…The ED staff are disadvantaged as they are less likely to see the results and outcomes, and learn from their patients. This has the potential for decrease decision making by emergency physicians which has been noted in other studies …”

Section: Discussionmentioning

confidence: 84%