Patient Satisfaction from Dental Services Provided by Multan Medical & Dental College

Abstract

Objective: The aim of this study was to assess the level and factors influencing the level of patient satisfaction from dental services provided by Multan Dental Hospital.
 Methods: Study was carried out at Multan Dental hospital from 1st June to 30th July 2015. Total 256 patients over 18 years of age, participated in this cross-sectional study. Convenient sampling tech- nique was used to select the patients. The Hogan Patient Satisfaction Questionnaire was customised, personalised and used for this dental patient satisfaction study, and response through a Likert scale including answer categories very satisfied, satisfied, neutral, not satisfied, not at all satisfied and do not know, was completed by the participants. SPSS software version 17 was used for analysis. The relationship between level of patient satisfaction and the demographic variables was determined, Chi-square test was performed to establish the level of patient satisfaction and if af- fected by the demographic variables.
 Results: Total 29.3% patients said that they were very satisfied with the services. About 43.4% partici- pants were satisfied with the services. Not satisfied with service were 8.6%. A very low proportion (5.9%) of patients were completely dissatisfied with the services. There were 42% males and 30% fe- males who were satisfied with the services. About 49% of patients having an education between 6-14 years were satisfied from the hospital services while only 9% of patients having higher education level were satisfied. The major proportion of the patients showed satisfaction from the services of- fered at the hospital.
 Conclusion: Majority of the patients were satisfied with the services regarding hospital care, dental staff provided by Multan Medical and Dental College.

Patient Satisfaction with the Quality of Oral Rehabilitation Dental Services: A Comparison between the Public and Private Health System

“…This tendency is also reported in the studies [ 23 , 35 ]. In contrast, other studies [ 6 , 9 , 33 , 36 , 37 ] revealed that patients with higher education reported lower levels of satisfaction with dental services, possibly due to a higher expectation level. In the study of Amorim [ 29 ], patients with a lower level of education show a higher degree of satisfaction, an aspect that they do not consider relevant due to the fact that a lower level of education can create a false opinion of patients regarding the quality of the medical services they have benefited from.…”

“…Lower satisfaction among men (in comparison with women) regarding accessibility, reception area and reception staff was also reported in Hussein’s study [ 6 ], with results that were similar to our findings. In contrast, there are studies [ 33 , 34 ] reporting a higher degree of satisfaction among men, an aspect attributed to possible higher expectations of medical services among women.…”

“…The lower levels of satisfaction found among young people can be attributed to their higher demands and very high expectations from the point of view of the medical act (expectations that cannot always be met to the standards they expect) [ 32 ]. However, patient age also plays an important role in studies [ 6 , 33 ], where overall satisfaction with dental services decreases with age. Also, satisfaction with the performance of the dentist and with the accessibility and reception staff decreases with older age.…”

Patients' satisfaction with oral health care provided at the University Dental clinic in Tanzania: A cross‐sectional analytical study

“…1 Patients' satisfaction with health services is considered an essential element for hospital/clinical setup as it measures the hospital's performance and its quality of care (which is an amalgamation of patient satisfaction and treatment outcome). [2][3][4] Evaluation of patients' satisfaction has become a basic concern of clinical practice 5 because satisfied patients are more likely to show positive illness behaviors. 6 Response to satisfaction with dental care is fundamental for continuous improvement of the service delivery process and outcome 7 because the satisfaction of the patient with the services can be measured in terms of access, convenience, cost, pain, and quality.…”

“…Satisfaction is the extent to which an individual's experience compares with his or her expectations 1 . Patients' satisfaction with health services is considered an essential element for hospital/clinical setup as it measures the hospital's performance and its quality of care (which is an amalgamation of patient satisfaction and treatment outcome) 2–4 …”