Patient Satisfaction of Pharmaceutical Services During the Covid-19 Pandemic in the Public Healthcare Center of Singosari, Malang

Fadila, Ayu Nur; Hidayati, Ika Ratna; Yunita, Sendi Lia; Titani, Mutiara; Atmadani, Rizka Novia

doi:10.18502/kme.v2i3.11846

Cited by 3 publications

(3 citation statements)

References 9 publications

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“…Hasil penelitian tidak sesuai tersebut dikarenakan terbatasnya ketersediaan obat dari GFK menyebabkan pendistribusian obat ke Puskesmas sedikit sehingga penerimaan obat yang dilakukan Puskesmas juga sedikit. Dimana ketersediaan obat merupakan aspek penting yang perlu diperhatikan dalam kepuasan pasien terhadap pelayanan kefarmasian [13].…”

Section: Indikatorunclassified

Analisis Pengelolaan Obat di Puskesmas X Provinsi Kalimantan Selatan

Anisah,

Yunita,

Ratna Hidayati

2023

JSSCR

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Drug is an important aspect that needs to be considered in health services. Proper drug management is needed so that the availability of drugs is guaranteed and the quality of drugs is maintained. The purpose of this study was to determine drug management which includes planning, requesting, receiving and storing drugs at X Health care Center. This research is a quantitative research with a descriptive observational research design, using secondary data sources LPLPO and RKO as well as primary data sources by direct observation and 13 indicators were used. The results of the analysis of indicators of conformity of items with Fornas 91.10%, accuracy of planning 18.14%, suitability of items and number of requests 105% and 37.18%, suitability of items and number of receipts 96.83%, storage according to dosage forms 99.19% , storage according to pharmacology 0%, storage in alphabetical order 98.37%, storage according to temperature 97,56%, storage of narcotics and psychotropics according to regulations 83.33%, storage of drugs not used for other storages that cause contamination 100%, arrangement paying attention to FEFO 100% , 83.33% high-alert drug storage, 88% LASA drug storage. It can be concluded that drug management at the X Health Center has met the standard in some indicators.

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Section: Indikatorunclassified

Analisis Pengelolaan Obat di Puskesmas X Provinsi Kalimantan Selatan

Anisah,

Yunita,

Ratna Hidayati

2023

JSSCR

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“…The Indonesian government still has many weaknesses in public services. This is proven by the existence of public complaints through online media or by reading letters about service procedures, service facilities, and infrastructure (Fadila et al, 2022). Most hospitals in Indonesia have not carried out the expected pharmaceutical service activities (Larasanty et al, 2019).…”

Section: Introductionmentioning

confidence: 99%

“…Most hospitals in Indonesia have not carried out the expected pharmaceutical service activities (Larasanty et al, 2019). This is caused by several constraints, such as the capacity of pharmacists, the limited capacity of hospital management to the hospital pharmacy function, hospital management policies, and little knowledge of pharmacists in hospitals (Fadila et al, 2022). Because of circumstances like this, hospital pharmacy services are limited to a single commodity, namely the provision and distribution of pharmaceuticals.…”

Section: Introductionmentioning

confidence: 99%

Patient Satisfaction with Pharmaceutical Services at a Hospital Outpatient Pharmacy in West Sumatra, Indonesia

Juwita,

Desri,

Permatasari

2023

JFIKI

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Background: Patient satisfaction stands as a metric for evaluating the quality of pharmaceutical services. The presence of community requests for high-quality pharmaceutical services has driven pharmacy personnel to enhance these services, aiming to establish patient satisfaction. Objective: The objective of this research is to assess the degree of patient satisfaction with pharmaceutical services in the outpatient pharmacy and to explore how this satisfaction is linked to the patients’ sociodemographics. Methods: Conducted at Padang Panjang Hospital's Outpatient Pharmacy in West Sumatra, Indonesia, this descriptive research employed a questionnaire administered directly to patients. The method used involves a questionnaire consisting of 20 questions divided into two dimensions: Friendly Explanation (containing 11 questions) and Managing Therapy (containing nine questions). The questionnaire's validity (r > 0.632) and reliability (0.97). Data analysis was performed utilizing the Likert scale. Results: There were a total of respondents in this study (365 patients). Most of them (64.4%) were female, in the pre-elderly age group (45.2%), had completed high school (41.1%), and were housewives (31.8%). In general, the level of patient satisfaction is categorized as satisfied, with an average score of 3.49. Specifically, the "Friendly Explanation" got a score of 3.69, and the "Management of Therapy" got a score of 3.25. The study indicated notable statistical disparities in patient satisfaction levels based on age, education, and occupation (p<0.05), but gender did not have a significant impact (p>0.05). Conclusion: In summation, the study found that patients were satisfied with the pharmaceutical services at Padang Panjang Hospital's Outpatient Pharmacy.

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Patient Satisfaction Level with Self-Medication Services by Pharmacists During The CoviD-19 Pandemic in Rembang District, Central Java, indonesia

Kresnamurti

Nita

Ashari

2022

Biomed. Pharmacol. J.

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Self-medication is a person's effort to treat symptoms of illness or disease that arise independently without consulting and taking treatment to a doctor. The purpose of this study was to determine patient satisfaction with self-medication services by pharmacists at pharmacies during the COVID-19 pandemic in the Rembang District. This research is a quantitative descriptive observational research with a cross sectional research design. To find out satisfaction with service quality, we used the service quality approach with SERVQUAL (service quality) questionnaire. SERVQUAL measures the difference between customer expectations and perceived service quality based on five dimensions of service quality, namely reliability, responsivenes, empathy, assurance, and tangible evidence. The research instrument used was a validated questionnaire and the research respondents were self-medicated patients who met the inclusion criteria of the study. Data collection was carried out in March-May 2021 in Rembang District, Central Java. Obtained 100 patients who have met the inclusion criteria. The results showed that the mean gap score was (-0.15 ± 0.086). The level of dissatisfaction in the five service dimensions were follows assurance (-0.27), reliability (-0.22), tangible (-0.12), empathy (-0.08), and responsiveness (-0.04) with a statistically siginificant difference value is service reliability (0.019) and assurance (0.021) <0.05. The patient satisfaction level with self-medication services by pharmacists at the Rembang District pharmacy as a whole was 96%. The conclusion in this study was the level of patient satisfaction was satisfying.

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Patient Satisfaction of Pharmaceutical Services During the Covid-19 Pandemic in the Public Healthcare Center of Singosari, Malang

Cited by 3 publications

References 9 publications

Analisis Pengelolaan Obat di Puskesmas X Provinsi Kalimantan Selatan

Analisis Pengelolaan Obat di Puskesmas X Provinsi Kalimantan Selatan

Patient Satisfaction with Pharmaceutical Services at a Hospital Outpatient Pharmacy in West Sumatra, Indonesia

Patient Satisfaction Level with Self-Medication Services by Pharmacists During The CoviD-19 Pandemic in Rembang District, Central Java, indonesia

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