Patient satisfaction: the Australian patient perspective

Henderson, Amanda; Caplan, Gideon A.; Daniel, Ann

doi:10.1071/ah042710073

Cited by 30 publications

(28 citation statements)

References 4 publications

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“…-Were shown to contribute decisively throughout the world to the evaluation of the quality of care as well as the acceptability of pubic health programs [17]. -Have allowed better understanding of the expectations and wishes of patients from different cultural contexts and different health systems [10][11][12]35,36]. -Have proved of value in promoting change of attitudes and behaviors of health personnel [15,18].…”

Section: Discussionmentioning

confidence: 99%

“…More specifically key constituents of patient satisfaction are [10][11][12][13][14][15][16][17][18][19]:…”

Section: Key Concepts Of Patient Satisfactionmentioning

confidence: 99%

“…Patient satisfaction studies are frequently implemented in health services throughout the world [10][11][12][13][14][15][16]. Controversial since considered subjective, yet they are reported as having some impact on the management of health services as well as on the behavior of health professionals [17,18].…”

Section: Introductionmentioning

confidence: 99%

See 2 more Smart Citations

Satisfaction of patients: A right to health indicator?

Mpinga

Chastonay

2011

Health Policy

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Section: Discussionmentioning

confidence: 99%

“…More specifically key constituents of patient satisfaction are [10][11][12][13][14][15][16][17][18][19]:…”

Section: Key Concepts Of Patient Satisfactionmentioning

confidence: 99%

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Satisfaction of patients: A right to health indicator?

Mpinga

Chastonay

2011

Health Policy

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“…In other words, there is currently very little understanding in the Australian general practice context of how the sociodemographic profiles of patients affect experience with the practice. 15,16 The data-driven approach adopted here fuses together patient data collected for the purpose of individual practice accreditation, with the aim of identifying, through exploratory statistical analysis, any patterns in patient sociodemographic effects for further, controlled testing as well as deeper statistical analysis. The data can be analyzed at two levels, to be described in more detail below: the level of patient, and the level of general practice.…”

Section: Introductionmentioning

confidence: 99%

Patient Experience of Australian General Practices

Narayanan

Greco

2016

Big Data

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The number of data-based research articles focusing on patient sociodemographic profiling and experience with healthcare practices is still relatively small. One of the reasons for this relative lack of research is that categorizing patients into different demographic groups can lead to significant reductions in sample numbers for homogeneous subgroups. The aim of this article is to identify problems and issues when dealing with big data that contains information at two levels: patient experience of their general practice, and scores received by practices. The Practice Accreditation and Improvement Survey (PAIS) consisting of 27 five-point Likert items and 11 sociodemographic questions is a Royal Australian College of General Practitioners (RACGP)-endorsed instrument for seeking patient views as part of the accreditation of Australian general practices. The data were collected during the 3-year period May 2011-July 2014, during which time PAIS was completed for 3734 individual general practices throughout Australia involving 312,334 anonymous patients. This represents over 60% of practices in Australia, and ∼75% of practices that undergo voluntary accreditation. The sampling method for each general practice was convenience sampling. The results of our analysis show how sociodemographic profiles of Australian patients can affect their ratings of practices and also how the location of the practice (State/Territory, remote access area) can affect patient experience. These preliminary findings can act as an initial set of results against which future studies in patient experience trends can be developed and measured in Australia. Also, the methods used in this article provide a methodological framework for future patient experience researchers to use when dealing with data that contain information at two levels, such as the patient and practice. Finally, the outcomes demonstrate that different subgroups can experience healthcare provision differently, especially indigenous patients and young patients. The implications of these findings for healthcare policy and priorities will need to be further investigated.

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“…In the health context, patient satisfaction surveys are often employed but these have inherent theoretical and methodological weaknesses, simplifying what is in essence a highly individual and personal construct [7]. In-depth interviews, though useful in yielding the individual experience, do not often reveal the complexities of how consumers value different attributes of care [8].…”

Section: Introductionmentioning

confidence: 99%