Satisfaction of patients: A right to health indicator?

Using Concept Mapping to Develop a Human Rights Based Indicator Framework to Assess Country Efforts to Strengthen Rehabilitation Provision and Policy: The Rehabilitation System Diagnosis and Dialogue (RESYST) Framework

“…While many of the results of this project reinforce those from previous studies suggesting indicators to monitor important aspects of rehabilitation services and policy such as admission and discharge barriers to medical rehabilitation [76], multi-level barriers in access to community based rehabilitation [77], patient satisfaction [78,79], rehabilitation workforce density [80] etc., there were several new findings. Human rights indicators capturing the legal and regulatory landscape of rehabilitation services, which ranked highly in both importance and feasibility, were not mentioned in previous studies, except with reference to the ratification of human right treaties [13,81] and the recognition of disabled people's right to health in national constitutions [82].…”

The Effect of Stress and Depression on Unmet Medical Needs

“…UMN can serve as a good index to measuring and evaluating the accessibility of healthcare systems. [26][27][28] According to the data from the Korea National Health and Nutritional Examination Survey (K-NHANES) we used, 20.3% of individuals reported that they experienced UMN in 2010, a number that is substantially greater than other countries' (5.1%~13.2%) such as the United States, Canada, Germany, and France. 29) Researchers in the United States and Canada have already examined the associations of stress and depression with UMN.…”

Predicting Key Factors Affecting Outpatient Satisfaction in Public Hospitals: Evidence from Erzurum, Turkey

“…Several characteristics that may be associated with patient satisfaction including patient expectations, health status, personal, and health system characteristics explicitly demonstrate the complexity of patient satisfaction phenomenon (Hsieh & Kagle, 1991). Patient satisfaction surveys are frequently used as an indicator of quality of health care, whilst their reliability and validity have been somewhat subject to debate by earlier research (Scott & Smith, 1994;Williams, 1994;Avis et al, 1997;McKinley et al, 1997;Sitzia, 1999;Staniszewska & Ahmad, 1999;Dufrene, 2000;Grogan et al, 2000;Sun et al, 2001;Levin, 2005;Gill & White, 2009;Mpinga & Chastonay, 2011). In general, some criticisms against patient satisfaction surveys may arise as they uncover widespread and general dissatisfaction and the responses may be ill-considered (Demir & Celik, 2002;Fitzpatric, 1991).…”