“…We also know that many of today's nurses are not sufficiently trained in fundamental care delivery (MacMillan, ) or how to effectively involve patients in their own care (Huisman‐de Waal, Feo, Vermeulen, & Heinen, ). Although nurses stress the importance of person‐centred care where patients can participate (Bolster & Manias, ; Tobiano, Bucknall, Marshall, Guinane, & Chaboyer, ), difficulties are apparent from research demonstrating that nurses overestimate the patient‐centredness of their care, as compared to the patients’ experiences (Papastavrou et al, ; Suhonen et al, ). In a study by Jangland, Teodorsson, Molander, and Muntlin Athlin () on the patients’ perspective of care delivery in surgical hospital wards, it was found that the high‐tempo culture leads to patients not receiving optimal physical or emotional support.…”