Patients’ general satisfaction with telephone counseling by pharmacists and effects on satisfaction with information and beliefs about medicines: Results from a cluster randomized trial

Abstract

Pharmacists can use counseling by telephone, but more research is needed to find out which patients benefit most.

Optimizing treatment initiation: Effects of a patient education program about fingolimod treatment on knowledge, self-efficacy and patient satisfaction

“…This is in line with research literature showing that additional and specially trained communication programs on medication are more successful in satisfying patients' information needs than usual care (Ekman et al, 2007;Kooy et al, 2015;Mahler et al, 2012). However, consensus is lacking between physicians, nurses and pharmacists who is responsible for information provision (Auyeung et al, 2011).…”

Creating a synergy effect: A cluster randomized controlled trial testing the effect of a tailored multimedia intervention on patient outcomes

“…1). This design is in line with previous research [24,25] and allowed us to compare 1) the overall effectiveness of the intervention by comparing the scores of the experimental group in part I of the study, i.e., before the implementation of the intervention (experimental group 1), with the scores of the experimental group in part II of the study, i.e., after the implementation of the intervention (experimental group 2); and 2) compare these change in scores with the change in scores in the control group (control group 1 in part I of the study and control group 2 in part II of the study). The data-collection lasted from December 2008 to March 2014 and participating hospitals were consecutively included.…”

Effects of Telephone Counseling Intervention by Pharmacists (TelCIP) on Medication Adherence; Results of a Cluster Randomized Trial

“…An interim analysis of this study already showed that telephone counseling increased satisfaction with information and increased satisfaction with counseling (Kooy et al, 2015). The current analysis demonstrates that this increased satisfaction may translate into improved medication adherence for some medication classes.…”

“…This may have been an additional barrier to improve adherence. Moreover the counseling might have helped patients to make a thought-out decision whether or not to continue treatment, although the effect on adherence might be the same, (Kooy et al, 2015) Studies for other medication classes like antidiabetics, (Sacco et al, 2009; Walker et al, 2011), antiplatelet medication (Rinfret et al, 2013), and statins (Derose et al, 2013) showed a positive effect of counseling on adherence or clinical outcomes. In literature we found no trials with a comparable intervention studied for antihypertensives.…”