Patterns of media use in an activity-centric collaborative environment

Millen, David R.; Müller, Michael; Geyer, Werner; Wilcox, Eric; Brownholtz, Beth

doi:10.1145/1054972.1055096

Cited by 17 publications

(14 citation statements)

References 25 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…Most often, it is used as an expression for means of communication (e.g., [34]), especially in relation to social media. The primary purpose of (social) media is to speed up and increase the likelihood of communication, facilitate coordination of actions, especially with changing interaction partners and finally to allow complex cooperation.…”

Section: From Materials To Mediamentioning

confidence: 99%

Materials, materiality, and media

Fuchsberger

Murer

Tscheligi

2013

Proceedings of the SIGCHI Conference on Human Factors in Computing Systems

View full text Add to dashboard Cite

In HCI, and especially in interaction design, the material aspect of interactions is currently emphasized. Nevertheless, it is challenging to theoretically frame the variety of digital or immaterial, and physical materials. In order to contribute to this materiality discourse, we reflect on McLuhan's work on media analysis and on Latour's Actor-Network Theory in this paper. Both emphasize the active role of the materialbe it media or any other kind of non-human actors -in the interplay with the human. Thus, we establish junctures between their findings and materials, as used in interaction design in HCI. We discuss McLuhan's claim to focus on new sensory effects and ways of interaction brought forth by new media. Furthermore, we illustrate how describing the connections between materials, designers, and users in terms of Latour's Actor-Networks can be beneficial for interaction design. Finally, we discuss the respective methodology and its relation to research through design.

show abstract

Section: From Materials To Mediamentioning

confidence: 99%

Materials, materiality, and media

Fuchsberger

Murer

Tscheligi

2013

Proceedings of the SIGCHI Conference on Human Factors in Computing Systems

View full text Add to dashboard Cite

show abstract

“…There is quite a bit of relevant work in activity centric models of collaboration, which have motivated this work [3,8,10,11,12]. For instance, Millen et.…”

Section: Related Workmentioning

confidence: 99%

“…al. 's ActivityExplorer [11,12] project also attempts to fill a gap somewhere between very ad hoc means of communication, like Email, to more structured collaboration tools which have a greater overhead but are able to deal with more complex collaborations. Although their tool is an excellent collaboration tool, it is different from our approach in that it does not, at least directly, attempt to incorporate identified best practices of a collaboration into similar collaborations that may occur in the future.…”

Section: Related Workmentioning

confidence: 99%

“…They require a significant amount of flexibility and human expertise largely because what is required of the process depends on the challenges of the particular request and its requirements. Since these requirements are not static, it is difficult for a static model to meet the needs of all variations [8,11]. Such processes are creative in nature and challenging to manage because they fundamentally encourage participants to apply their own evolving personal expertise over and above shared and static organizational process knowledge.…”

Section: Introductionmentioning

confidence: 99%

See 1 more Smart Citation

Collaborative workflow assistant for organizational effectiveness

Bolinger

Horvath

Ramanathan

et al. 2009

Proceedings of the 2009 ACM Symposium on Applied Computing

View full text Add to dashboard Cite

Knowledge intensive processes vary widely due to the variation in the specifics of the incoming request and uncertainty in handling and processing that request. Traditional management systems with pre-defined workflows are less effective for enabling these kinds of organizational workflows. Consequently, less structured tools for ad-hoc collaboration, such as Email or activity management systems [8,16] are used instead because of the flexibility they permit at execution time. However, these ad-hoc collaborative tools are not as capable of capturing best practice knowledge in a manner that is suitable for reuse in similar contexts and future executions of the workflow. We propose to mine knowledge-intensive workflow executions in order to capture and codify best practice knowledge that can be reused to assist and enhance decision making during future executions. We present a model of a dynamic system and a method for knowledge-intensive workflow enactment that captures ad-hoc applications of tacit knowledge as the work is carried out. Our framework is illustrated using a critical and commonly occurring process in industry called the Architecture Life-Cycle (ALC) management process. This process reviews technological changes made to the installed Information Technology (IT) architectures to meet the evolving requirements of the business. We illustrate how our framework allows participants to locally enhance the ALC, by enabling each individual to perform their work in the best way and recording their intentions explicitly using framework mechanisms that relate activities, work products, transitions, and constraints. We illustrate the axioms that filter out best practices that have been observed during executions and feed them back to the collaborators to guide and improve future executions.

show abstract

“…The goal of these systems, however, is typically not to provide detailed information about partners' project-related activities. One exception is ActivityExplorer [14], which provides awareness and a log of document-related activities at the project level.…”

Section: Tools To Support Multitaskingmentioning

confidence: 99%