Paving a path for a post‐COVID‐19 innovative environment

Slotegraaf, Rebecca J.

doi:10.1111/jpim.12569

Cited by 10 publications

(4 citation statements)

References 14 publications

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“…In any case, people, firms and supply chains will continue to face new demands and new concerns that require innovativeness. Thus, post-pandemic markets may include highly innovative actors [ 109 ] who have experience in failing supply chains. We predict that the supply chain management discipline is poised to enter an extremely innovative era, whose seeds the pandemic has sown.…”

Section: Discussionmentioning

confidence: 99%

Supply chain resilience during the COVID-19 pandemic

Özdemir

Sharma

Dhir

et al. 2022

Technology in Society

188

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The COVID-19 pandemic has challenged supply chains more seriously challenged than ever before. During this prolonged global health crisis, supply chain managers were forced to rely primarily on solutions developed for limited and foreseeable crises. This study aimed to understand how well existing solutions facilitated supply chain resilience in the UK perishable goods market. Consistent with this aim, we developed a research model based on the supply chain resilience literature and tested it with covariance-based structural equation modelling. Data were collected from 282 retail employees. Supply chain velocity was the preferred measure of resilience. The findings demonstrate that pandemic-related disruptions have affected resilience-building activities. While both proactive and reactive approaches have promoted resilience building during the pandemic, they have not been sufficient to ameliorate all the pandemic's negative effects. Innovation featured as the most effective factor, followed by robustness, empowerment, and risk management via reduced risk. The effect of firm size was significant only on supply chain risk management, with larger companies more efficiently applying risk management practices. The results emphasise the importance of innovation for supply chain resilience. Regardless of firm size, innovation works for every company. Empowerment is another costless and effective tool. Therefore, it is safe to conclude that innovation and empowerment can help organisations to manage their supply chains effectively during crises. Companies can strengthen their supply chain resilience by developing strong relationships with their supplier and employees.

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Section: Discussionmentioning

confidence: 99%

Supply chain resilience during the COVID-19 pandemic

Özdemir

Sharma

Dhir

et al. 2022

Technology in Society

188

View full text Add to dashboard Cite

show abstract

“…As mentioned earlier, past studies have highlighted the positive effects of the adoption of innovation strategies on a firm's survival during turbulent or crisis times ( Kolk & Pinkse, 2006 ; Wenzel et al, 2020 ). Researchers have outlined the benefits and acceleration of product innovation during the current pandemic ( Cooper, 2021 ; Slotegraaf, 2021 ). In particular, research has emphasized the interplay between servitization and product innovation ( Visnjic et al, 2016 ), showing the positive consequences of such in the long term.…”

Section: Theoretical Background and Research Hypothesesmentioning

confidence: 99%

Overcoming pandemic challenges through product innovation: The role of digital technologies and servitization

Bettiol

Capestro

Maria

et al. 2022

European Management Journal

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“…By rethinking their business practices, small businesses can determine appropriate ways to reinvent themselves and maintain their ability to meet or exceed the expectations of their customers while hopefully attracting new customers. By adjusting the ways in which they interact with their customers, many small businesses have been able to align their delivery of products and/or services with the expectations and comfort levels of their existing and potential new customers (Slotegraaf, 2021). Some small businesses have been successful in attracting new customers during the current pandemic-unfortunately in some cases, because of the closures of businesses.…”

Section: Rethinking and Reinventionmentioning

confidence: 99%

Small Business Resilience and Customer Retention in Times of Crisis: Lessons From the Covid-19 Pandemic

2021

Glob J Entrep

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Over the past year, the world in which we live, work, and travel has dramatically changed because of the COVID-19 pandemic. While restrictions on certain business activities are understandable, the nature and length of some of these cautionary measures have challenged the success and survival of all businesses-with small businesses being particularly vulnerable. This article considers the impact that the current pandemic and other crises have on the small business community. It also looks at how these businesses can proactively position themselves with the necessary resilience to weather the storm of the present and future crises. It focuses on relevant lessons for small businesses, a segment that has been disproportionately impacted by the current pandemic. The article discusses how small businesses can enhance their resilience to serve their current customers and ideally attract new customers during these challenging times. In particular, small businesses are expected to effectively serve the needs of their communities and contribute to local economies. The experiences of small businesses and the lessons they have learned during the COVID-19 pandemic are discussed in the interest of preparing them to combat future crises successfully. Through proactive crisis management, small businesses can anticipate and prepare for crisis situations, prevent or minimize the impact of a crisis, manage and lead decisively through a crisis, and recover successfully from it. The roles of proactive crisis management and customer engagement before, during, and after a crisis are examined from the standpoint of enhancing organizational resilience. The continued ability of small businesses to meet crises, and ideally, to exceed the expectations of existing customers while finding innovative opportunities are examined to serve both present and new customers.

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Paving a path for a post‐COVID‐19 innovative environment

Cited by 10 publications

References 14 publications

Supply chain resilience during the COVID-19 pandemic

Supply chain resilience during the COVID-19 pandemic

Overcoming pandemic challenges through product innovation: The role of digital technologies and servitization

Small Business Resilience and Customer Retention in Times of Crisis: Lessons From the Covid-19 Pandemic

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