Penerapan Model UTAUT 2 Untuk Menjelaskan Niat Dan Perilaku Penggunaan E-Money di Kota Denpasar

Abstract

The purpose of this study was to determine the factors that influence the intentions and behavior of e-money use by applying the UTAUT2 model. UTAUT2 used in this study are performance expectations, business expectations, socio-cultural factors, facilitating conditions, hedonic motivation, price values, and habits. This research was conducted in the city of Denpasar. Determination of the sample is done by accidental sampling technique. Data collection is done by distributing questionnaires online. The analysis technique used is multiple linear regression. This study shows that the intention to use e-money is influenced by facilitating conditions, hedonic motivation, and price values, while performance expectations, business expectations, and socio-cultural factors have no effect. The results of this study also show that e-money usage behavior is influenced by habits and intentions of use, while the conditions that facilitate it have no effect.
 Keywords: UTAUT2; Intention to Use E-Money; E-Money Usage Behavior.

Success Analysis of Flip: A Free Interbank Funds Transfer Mobile Application Using the UTAUT2 Model

“…Regarding the influence of price value on the intention to use the Flip application, the results indicate a noteworthy positive impact, aligning with the conclusions drawn in earlier studies (Alalwan et al, 2017(Alalwan et al, , 2018Al-Okaily et al, 2022;Al-Saedi et al, 2020;Andrianto, 2020;Baabdullah et al, 2019;Merhi et al, 2019;Putri & Suardikha, 2020), which means the more the Flip application system provides benefits than the costs to be paid, the more the intention to use the Flip application system.…”

“…to have an important role in determining the acceptance and use of technology in previous studies (Alalwan, 2018;Alalwan et al, 2017Alalwan et al, , 2018Baabdullah et al, 2019;Brown & Venkatesh, 2005;Malarvizhi et al, 2022;Putri & Suardikha, 2020). This…”

“…The results pointed out that effort expectancy has no significant positive impact on the intention to use the Flip application system. This implies that users of the Flip application do not express concern about the level of ease of use provided research (Alkhowaiter, 2022;Al-Okaily et al, 2022;Andrianto, 2020;Baabdullah et al, 2019;Kurnia, 2021;Malarvizhi et al, 2022;Mustaqim et al, 2018;Pertiwi & Ariyanto, 2017;Prabowo & Widodo, 2021;Putri & Suardikha, 2020;Saragih & Rikumahu, 2022) who found that effort expectancy has no effect on intention to use. The result of the second hypothesis testing is not in line with the UTAUT2 theory which defines effort expectancy as the level of ease associated with using technology by consumers.…”

Determinants of Generation Z's Interest in Using Gopay, Ovo, and Dana (Application of UTAUT2 Model) in Mataram City

“…This is in line with previous research which states that effort expectancy has no significant effect on behavioral intention. (Putri & Suardikha, 2020) Based on the results of the path coefficient, it is known that social influence has a positive and significant effect on behavioral intention so that H3 is accepted. This shows that there is an influence from the surrounding environment that uses a lot and suggests influencing individual intentions in using e-wallets.…”

“…Consumers who feel that a technology provides benefits in improving performance will be committed to using the technology on an ongoing basis. (Putri & Suardikha, 2020). Proven by research from (Christiono & Brahmana, 2018;Nindya, 2017;Onibala et al, 2021;Rahi et al, 2018;Shafly, 2020) which shows that behavioral intentions are positively and significantly influenced by performance expectations.…”