Pengaruh Knowledge Management terhadap Pengembangan Sumber Daya Manusia dan Kinerja Karyawan Perhotelan di Sulawesi Selatan

Abstract

Many studies have linked knowledge management and human resource development to create standardized services. However, the relationship between the two in the hospitality industry is still lacking as an object of research. The purpose of this study was to analyze the influence of knowledge management on the development of hospitality HR in South Sulawesi. This research uses a quantitative approach with inferential statistical analysis. This research was conducted in three selected districts, namely, Bone Regency, Soppeng Regency, and Wajo Regency, which were the research locus. The population in this study were all-star and non-star hotel employees in the three districts. The total sample is 200 hotel employees and respondents are selected using the accidental method. Data collection using a questionnaire that was built based on previous research. The data analysis technique uses descriptive analysis and Structural Equation Modeling, which is processed in Linear Structural Relation software (LISREL 8.5). The results indicated that there was a significant influence on the development of human resources in hospitality. This means that to improve the outcome of hospitality HR including education, training and the development of the hospitality industry is required to be able to maintain and maintain knowledge management through the implementation of job procedures, able to transfer personal knowledge and technological mastery. Knowledge management directly has a little positive and significant impact on employee performance, but simultaneously Knowledge Management has a very positive and significant effect on employee performance through HR development. This research implies that performance-based training and development and application of knowledge management should be carried out simultaneously in the hospitality industry to produce standardized services in each district.Keywords: Employee Performance; Human Resource Development; Knowledge Management; Linear; Structural Equation Modeling; and Structural Relation software.

Peningkatan Kinerja Babinsa ditinjau dari Kompetensi dan Pengembangan SDM

“…Alkha et al, (2022) menyatakan bahwa pengembangan Sumber daya manusia merupakan proses persiapan individu untuk memikul tanggung jawab yang berbeda atau lebih besar dalam sebuah organisasi, biasanya berkaitan dengan peningkatan kemampuan atau skill agar lebih menguasai dan profesional sehingg dapat melakukan pekerjaan dengan lebih baik. Menurut Hasbi & Ab, (2020) dalam penelitiannya menggunakan tiga indikator dalam mengukur pengembangan sdm yaitu pendidikan, pelatihan dan pengembangan. Sementara dalam penellitian Yosepa et al, (2020) pengembangan karir dibentuk melalui empat dimensi yaitu pendidikan, pengalaman kerja, keterampilan, dan kemampuan teknologi.…”

The Effect of Knowledge Management and Talent Management on Employee Performance

“…The conceptual framework shown in Figure 1: Sources: (Hariadi et al, 2020) and (Hasbi, 2020) Hypothesis. Knowledge management is the process of nature identification of intelligence and creating a culture and infrastructure that encourages collaboration.…”

“…To create good employee development in terms of training and education, employees need to improve their knowledge management. Based on (Hasbi, 2020) research, stating that knowledge management will not have an impact on employee performance without going through employee development, it is indirectly explained that knowledge management has an influence on employee development, so the temporary hypothesis is the formulation of the research above, namely: H3: knowledge management has an effect on employee development.…”

“…However, knowledge management will not affect the increase in employee performance without going through an employee development process on the basis of training to sharpen IT skills which will create quality and competitive employees. Based on (Hasbi, 2020) research, stating that knowledge management will not have an impact on employee performance without going through employee development, it can be concluded that the provisional hypothesis that is the formulation of the research above, namely: H5: knowledge management has an effect on employee performance mediated by employee development.…”

The Influence of Knowledge Management and Self-Efficacy on Employee Performance at PT Cipta Nirmala (Semen Gresik Hospital)

“…The economy in Indonesia does not only continue to depend on natural resources but must invest in an economic knowledge base, namely encouraging economic growth by trying to increase and develop the quality of human resources supported by technology and based on extensive knowledge in an organization. According to Hasbi et al (2020), Human resources are the most important asset in the world of organizations so professionalism is needed in development and management to be able to achieve more efficient and effective company management. In developing human resources the starting point is where the company wants to develop and improve individual abilities, skills and knowledge according to current and future needs (Mohammad Thamri 2019).…”