Pengaruh Kualitas Pelayanan Terhadap Kepuasan Konsumen Pada Pt. Jne Cabang Sekayu

Rakhmalina, Ika; Marsih, Yeni

doi:10.51877/mnjm.v4i2.209

Cited by 3 publications

(3 citation statements)

References 0 publications

Supporting

Mentioning

Contrasting

Unclassified

Order By: Relevance

“…Selaras dengan riset yang dilaksanakan (Prihandoyo, 2019) menerangkan bahwasannya kualitas pelayanan mempunyai pengaruh secara parsial terhadap kepuasan pelanggan. Hal ini sejalan dengan riset (Rakhmalina & Marsih, 2022) bahwasannya kualitas pelayanan memiliki pengaruh positif signifikan terhadap kepuasan pelanggan JNE.…”

Section: Pengaruh Nilai Pelanggan Terhadap Kepuasan Pelanggan Pt Anug...unclassified

Pengaruh Kualitas Pelayanan dan Nilai Pelanggan Terhadap Kepuasan Pelanggan PT. Anugerah Bintang Sejahtera Abadi Banyuwangi

Daniati,

Suwena

2023

Ekuitas

View full text Add to dashboard Cite

This research aims to examine the variables of service quality and customer value partially and simultaneously whether there is an influence on customer satisfaction at PT. Banyuwangi Eternal Prosperous Star Award. This type of research is causal quantitative and the data collection method is a questionnaire, but previously tested for validity and reliability first. A sample of 155 respondents. The sample technique uses purposive sampling and the sample conditions are according to the selected qualifications, namely users of delivery services at PT. Banyuwangi Eternal Prosperous Star Award. Data analysis methods in this research are multiple linear regression, classic assumption test, t test and f test. The results of this research show: (1) there is a partial positive and significant effect of service quality and customer value on PT. Anugerah Bintang Sejahtera Abadi Banyuwangi is proven by the t-count value of the X1 variable 4.892 > t table 1.654, a significance value of 0.000 <0.05 and the t-count value of the X2 variable 9.282 > t table 1.654, a significance value of 0.000 <0.05 (2) there is an influence significant simultaneously from service quality and customer value to customer satisfaction PT. Banyuwangi Eternal Prosperous Star Award is proven by the calculated F-value of variables X1 and X2 48.371 > F table 3.055 and a significance value of 0.000 <0.05.

show abstract

Section: Pengaruh Nilai Pelanggan Terhadap Kepuasan Pelanggan Pt Anug...unclassified

Pengaruh Kualitas Pelayanan dan Nilai Pelanggan Terhadap Kepuasan Pelanggan PT. Anugerah Bintang Sejahtera Abadi Banyuwangi

Daniati,

Suwena

2023

Ekuitas

View full text Add to dashboard Cite

show abstract

“…Uji validitas dilakukan agar diketahui apakah alat ukur yang ada (disusun) valid atau tidak (Yuningsih & Ardianti, 2019), dengan mengkorelasikan skor item tersebut dengan total skor item-item dari variabel tersebut (Hartati dkk., 2020). Uji reliabilitas untuk mengukur kestabilan dan konsistensi responden dalam menjawab hal yang berkaitan dengan indikator pertanyaan yang merupakan dimensi suatu variabel dan disusun dalam suatu bentuk kuesioner (Rakhmalina & Marsih, 2021). Uji Koefisien korelasi digunakan untuk mengukur seberapa kuat hubungan antara variabel bebas dengan variabel terikat.…”

Section: Metodeunclassified

Pengaruh Kompetensi Karyawan Terhadap Kepuasan Pelanggan Bengkel Manufaktur Di Kota Serang

Sahputra

Abizar

2022

JPTM

View full text Add to dashboard Cite

Penelitian ini bertujuan untuk mengetahui pengaruh kompetensi karyawan terhadap kepuasan pelanggan bengkel manufaktur di Kota Serang. Metode penelitian ini menggunakan metode penelitian kuantitatif. Sampling yang digunakan berjumlah 27 orang dari 6 Bengkel Manufaktur yang ada di Kota Serang. Teknik pengambilan data yang digunakan adalah observasi, wawancara dan penyebaran angket kuisioner. Teknik pengolahan data dilakukan dengan menggunakan uji koefisien korelasi uji koefisien determinasi dan uji regresi sederhana. Hasil pengujian koefisien korelasi menunjukkan nilai hasil pearson correlation sebesar 0.870 dimana nilai tersebut berarti terdapat pengaruh antara kompetensi karyawan terhadap kepuasan pelanggan bengkel manufaktur di Kota Serang. Hasil pengujian koefisien determinasi Rsquare adalah kompetensi karyawan mempengaruhi tingkat kepuasan pelanggan hingga 75,7% dan sisanya dipengaruhi oleh variabel lain diluar penelitian ini angka ini menujukan bahwa pengaruh kompetensi karyawan lebih dominan dibandingkan faktor lain. Hasil pengujian persamaan regresi menunjukkan bahwa ketika kompetensi karyawan ditingkatkan maka kepuasan pelanggan dapat meningkat sebesar 57,6%. Sehingga arah hubungan antara kompetensi karyawan bengkel manufaktur di kota serang terhadap kepuasan pelanggan adalah positif searah. Oleh karena itu, berdasarkan hasil penelitian ini dapat menjadi landasan pengusaha bengkel manufaktur di Kota Serang untuk meningkatkan kualitas kompetensi pegawainya.

show abstract

“…Maximum service quality is the cause of client happiness. Consumer expectations will only be met if the quality of services offered is standard, so businesses will eventually fail when consumers leave one by one (Rakhmalina & Marsih, 2022). Based on observations made by the author during his internship at PT.…”

Section: Introductionmentioning

confidence: 99%

The Role of Service Quality in Increasing Customer Satisfaction at PT. Global Perkasa Ekspres Logistik

Septaningrum

2023

SOSMANIORA: Jurnal Ilmu Sosial dan Humaniora

View full text Add to dashboard Cite

Customer satisfaction is an exciting and crucial issue for many companies, including PT. Global Perkasa Ekspres Logistik. However, until now, the role of service quality in improving the quality of customer experiences has yet to be widely reported in this company. This study aims to analyze and design service improvement strategies for PT. Global Perkasa Ekspres Logistik in managing service quality, especially in delivery services, to increase customer satisfaction. This research design falls under the category of qualitative research that PT. Global Perkasa Ekspres Logistik gather opinions through questionnaires, interviews, and direct observation. The number of analysis units in this study amounted to nine companies, which took place from March to July 2022 for qualitative descriptive data analysis. PT. Global Perkasa Ekspres Logistik is a logistics service provider for companies under its umbrella. In its journey, this company has obtained customer satisfaction through the quality of its services. According to research, factors that affect consumer satisfaction include good customer service, affordable service prices for people who often use expedition services, friendly, flexible, responsive, and quality services, and technological advances that provide convenience in communicating and providing services to consumers. Other factors that become weaknesses in achieving customer satisfaction include the presence of individuals or staff who lack experience in providing services and have an impact on the company's image.

show abstract

Pengaruh Kualitas Pelayanan Terhadap Kepuasan Konsumen Pada Pt. Jne Cabang Sekayu

Cited by 3 publications

References 0 publications

Pengaruh Kualitas Pelayanan dan Nilai Pelanggan Terhadap Kepuasan Pelanggan PT. Anugerah Bintang Sejahtera Abadi Banyuwangi

Pengaruh Kualitas Pelayanan dan Nilai Pelanggan Terhadap Kepuasan Pelanggan PT. Anugerah Bintang Sejahtera Abadi Banyuwangi

Pengaruh Kompetensi Karyawan Terhadap Kepuasan Pelanggan Bengkel Manufaktur Di Kota Serang

The Role of Service Quality in Increasing Customer Satisfaction at PT. Global Perkasa Ekspres Logistik

Contact Info

Product

Resources

About