Pengaruh Motivasi Dan Kompensasi Terhadap Kinerja Karyawan (Studi Kasus Pada Karyawan Pt. Tirta Investama Danone Aqua Semarang)

Abstract

The increasingly fierce competition between e-commerce makes the company need to increase the consumers satisfaction through product quality and service quality, so they can survive and continue to get profits. This research was conducted with the aim of examining the effect of product quality and service quality through consumer satisfaction at Lazada.This research is quantitative research that uses explanatory type. Sampling technique uses non probability sampling and purposive sampling approach. Where the population is all Lazada consumers in Universitas Diponegoro Semarang, while the sample is 100 Lazada consumers with certain criteria carried out. Data collection techniques using google form and interviews.The analysis used in this study is linear regression analysis using SPSS 21.0 for Windows. The results of this study indicate that product quality and service quality have a significant effect on customer satisfaction.Based on the results of research Lazada must increase consumer satisfaction by increasing product quality through product durability, quality of the product packaging and more careful on processing order so the ordered product will match with the one that consumer accept. In addition Lazada also needs to notice quality service for more responsive in serving consumer and faster in giving solution on consumer complaint, also strive for timely delivery of goods estimated. So that it will increase consumer satisfaction at Lazada.

Examining the Impact of Motivation on Employee Performance: A Comprehensive Analysis of Influential Factors

“…The positive outcomes of the analysis highlight that increased compensation provided by the company correlates with enhanced employee performance. These findings are consistent with the outcomes of earlier research studies conducted (Arifudin, 2019;Dwianto et al, 2019;Fauzi, 2014;Martinus & Budiyanto, 2016;Nugraha & Tjahjawati, 2017), all of which emphasized the positive and notable impact of compensation on employee performance.…”

The Effect of Skill, Compensation and Placement toward Employee Performance in PT Gadai Syariah Berkat Bersama

“…Employees are satisfied with the compensation that has been given by the company so this variable has an effect but it is not significant. However, the right compensation policy will improve the quality of work, but if there is a delay, it makes the employee's performance decrease until he resigns from the company and this is the reality that occurs as described by Suwati (2013). If there is a delay because it can disturb calm, concentration, and reduce employee confidence.…”

Pengaruh Leader Member Exchange, Locus of Control Terhadap Kinerja Karyawan Yang Dimoderasi Oleh Komitmen Organisasi

“…faktor eksternal yang berada di luar kendalinya. Meneliti hubungan antara locus of control dan kinerja karyawan dapat membantu Anda mempelajari lebih lanjut.. Beberapa peneliti yang telah mengamati keterkaitan ini adalah Abdul Rasit & Isa (2015), Nurul (2017), Oktavia (2017), Sirén et al (2018) dan Khushk, (2019). Terdapat ketidakkonsistenan dalam hasil-hasil penelitian yang menghubungkan locus of control dengan kinerja karyawan, menunjukkan perlunya penelitian lanjutan untuk mendapatkan kesimpulan yang lebih akurat dan komprehensif.…”

“…Oleh karena itu, Locus of control mempengaruhi kinerja karyawan. Hal ini sesuai dengan temuan penelitian sebelumnya dari Nurul (2017), Oktavia (2017) dan Khushk (2019), yang menekankan locus of control tenaga karyawan sangat dipengaruhi dan sebagian. Karyawan sangat menyadari bahwa kinerja mereka bergantung pada kemampuan mereka sendiri untuk mengelolanya, yang meningkatkan kinerja.…”