2022
DOI: 10.46306/vls.v2i2.158
|View full text |Cite
|
Sign up to set email alerts
|

Pengaruh Nilai Pelanggan Dan Kualitas Pelayanan Terhadap Kepuasan Nasabah Kredit Pada Pt. BPR Mutiara Nagari Tanjung Ampalu

Abstract: The purpose of this study was to determine and analyze the effect of customer value and service quality on customer credit satisfaction at PT. BPR Mutiara Nagari Tanjung Ampalu. The population in this study were all credit customer of PT. BPR Mutiara Nagari Tanjung Ampalu. Determining the sample using the formula Slovin, the number of respondents as a sample in this study were 86 credit customers. The data analysis technique used to test the hypothesis is the statistical t test. The results showed that custome… Show more

Help me understand this report

Search citation statements

Order By: Relevance

Paper Sections

Select...
1

Citation Types

0
1
0

Year Published

2024
2024
2024
2024

Publication Types

Select...
1

Relationship

0
1

Authors

Journals

citations
Cited by 1 publication
(1 citation statement)
references
References 2 publications
0
1
0
Order By: Relevance
“…Then research conducted by Zusmawati (2023) The influence of corporate image and service quality on customer satisfaction also adds to a series of research on the company's image. But in particular, the relationship between marketing management and the existence of corporate image has not been carried out.…”
Section: The Role Of Marketing Management On Image Existence Corporat...mentioning
confidence: 99%
“…Then research conducted by Zusmawati (2023) The influence of corporate image and service quality on customer satisfaction also adds to a series of research on the company's image. But in particular, the relationship between marketing management and the existence of corporate image has not been carried out.…”
Section: The Role Of Marketing Management On Image Existence Corporat...mentioning
confidence: 99%