Pengaruh Promosi dan Service Quality Terhadap Kepuasan Pelanggan Pengguna Layanan Grab-Food pada Aplikasi Grab di Singaraja

Suratni, Ni Luh Saras; Mayasari, Ni Made Dwi Ariani

doi:10.23887/jjpe.v13i1.32129

Cited by 3 publications

(3 citation statements)

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“…It is also supported by some of the previous researcher's results, among others. The results of this research are supported by previous research conducted (Asih et al, 2016). Furthermore, it is known that providing excellent service has a positive effect on customer satisfaction.…”

Section: Resultssupporting

confidence: 85%

The influence of excellent service by butler service on guest satisfaction at Tanadewa Villas & Spa

Dewi¹,

Sari²,

Susyarini³

et al. 2022

JASTH

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This research aims to determine the effect of excellent service by butler on guest satisfaction at Tanadewa Villas & Spa. This research used a quantitative method. Data were collected by questionnaire were analyzed using simple linear regression analysis. The collecting of data was an observation, distributed the questionnaire, and interviewing the assistant front office manager. The population in this research was the number of guests who stayed at Tanadewa Villas & Spa for six months from October 2020 to April 2021. The total of samples of this research was 30 respondents. The results of this research 30 respondents stated excellent service by butler has a significant effect and has a positive direction towards guest satisfaction. The Pearson Correlation test results between the excellent service and guest satisfaction variable (Y), which are 0.662, show that the correlation between excellent service and guest satisfaction is high. Determination Coefficient Analysis shows that excellent service has 43.9% in explaining the variance of guest satisfaction, while the remaining 56.1% is from other factors not in this research. All the indicators have shown numbers above four of the Likert Scale. It means excellent service is still needed to optimize to make guest satisfaction such as teaching English of serving guests, providing directions on how to use the facilities in the villa, for example operating coffee machine or EDC machine, and carrying out guidance also socialization periodically focuses on excellent service procedures to butler employees.

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Section: Resultssupporting

confidence: 85%

The influence of excellent service by butler service on guest satisfaction at Tanadewa Villas & Spa

Dewi¹,

Sari²,

Susyarini³

et al. 2022

JASTH

View full text Add to dashboard Cite

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“…The results indicate that the quality of service and employee performance at the Regional Planning and Development Agency (Bappeda) of Southwest Aceh Regency still has room for improvement. [23]According to this research, it shows that service quality and promotion together or separately have a significant impact on customer satisfaction of Grab-food service users through the Grab application in Singaraja. Overall, the impact of promotion and service quality together on customer satisfaction reached 62.1%, while other variables influenced 37.9%.…”

Section: Introductionmentioning

confidence: 52%

Community Satisfaction with the SEPEKAN System at Bappeda Service Quality Gresik Regency

Azharuddin,

Hidayat,

Pandu Negoro

2023

JSE

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Service Quality which is provided by the Regional Development Planning Agency (Bappeda) of Gresik Regency. Service quality is considered a crucial element in carrying out public service functions. This research focuses on analyzing Aspects of quality of service such as reliability, responsiveness, security, empathy, and physical aspects. The research method used is a case study approach with a qualitative approach. Data was obtained through direct observation and interviews with staff and consumers on the SEPEKAN System service at Bappeda and related parties. The data is carefully analyzed to identify the extent of the current quality of service. The results of the study illustrate the general picture of the quality of services provided by Bappeda Gresik Regency including the highest level of importance, namely the X8 attribute regarding the fairness of costs/tariffs in services with a value of 3,708. The dimension of service quality that most affects community satisfaction in the SEPEKAN Bappeda System of Gresik Regency is the dimension of Responsiveness with a gap level of 0.169, which is an attribute of the speed of time in providing services. These findings have important implications for relevant parties in identifying areas of improvement and developing policies to improve the quality of public services in the future. It is hoped that this research can make a positive contribution to efforts to improve better public services in the regions.

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“…excellent service at a bank, it will ensure the progress and smooth running of the bank. Excellent service or Excellent Service at the bank is very much needed [6,7]. Because the creation of a good bank can be seen from an excellent and satisfying service.…”

Section: Introductionmentioning

confidence: 99%

The Effect of Cash Turnover and Customer Growth on Profitability at PT Bank BRI Branch Unit Sawang Lhokseumawe

Yusuf

Rizal

2022

IJER

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This study aims to determine the extent of the influence of cash turnover and growth in the number of customers on profitability at PT. Bank BRI (Persero) Lhokseumawe branch, Sawang Cash Office, North Aceh. Based on the results of the study illustrates that the increase in cash turnover and the number of customers contributed to increasing the profitability of PT. Bank BRI (Persero) Lhokseumawe branch office, Sawang unit, North Aceh Regency. With high cash flow turnover, banks can channel the proceeds from revolving funds to other productive sectors quickly and accurately, of course with a fluctuating profit level. Thus PT. Bank BRI (Persero) Lhokseumawe branch office, Sawang cash office have contributed to increased economic growth in Aceh in general, North Aceh, in this case Sawang District, North Aceh Regency in particular. This can be seen from the growth of various products and community businesses as well as the use of natural resources as superior products from Sawang District, North Aceh Regency.

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Pengaruh Promosi dan Service Quality Terhadap Kepuasan Pelanggan Pengguna Layanan Grab-Food pada Aplikasi Grab di Singaraja

Cited by 3 publications

References 0 publications

The influence of excellent service by butler service on guest satisfaction at Tanadewa Villas & Spa

The influence of excellent service by butler service on guest satisfaction at Tanadewa Villas & Spa

Community Satisfaction with the SEPEKAN System at Bappeda Service Quality Gresik Regency

The Effect of Cash Turnover and Customer Growth on Profitability at PT Bank BRI Branch Unit Sawang Lhokseumawe

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