Pengembangan Model Kualitas Pelayanan Jasa Pendidikan Sekolah Karakter di Jakarta

Ririh, Kirana Rukmayuninda; Pratiwi, Firda Meira

doi:10.25077/josi.v17.n2.p188-197.2018

Cited by 2 publications

(4 citation statements)

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“…In addition, the emergence of three ministerial regulations is also seen as a positive step to improve the status of Madrasah, final grades and curriculum quality. One of the considerations in the joint decision letter states that steps need to be taken to improve the quality of education in Madrasah so that madrasah graduates can attend school or move to public schools starting from elementary school to university (Ririh & Pratiwi, 2018).…”

Section: Efforts To Improve the Quality Of Madrasah Managementmentioning

confidence: 99%

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Relevance Of National Education Policies As An Effort To Improve The Quality Of Madrasah Tsanawiyah Education Services

Kusnanto

Sukristyanto

Rochim

2023

scj

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The quality of educational services is the most important part of the administration of the management of educational institutions, especially in madrasah which are religion-based institutions. This study aims to describe efforts to improve the quality of education services, and explore constraints to quality improvement and find a model for improving the quality of madrasah education by considering the relevance of national education policies. This study uses a descriptive qualitative method with a case study approach that chooses the object of the public tsanawiyah madrasah in Surabaya. The data was collected through interviews and FGDs as well as documents on student development. The results of the study can explain that the management of madrasah institutions since the implementation of the 2013 curriculum until now has not indicated an increase in the quality of aspects of education services, especially quality that can be measured from outcomes or graduation. Madrasah management must still be motivated by trying to raise awareness from those involved in management. Internal factors that become obstacles in fulfilling the SNP are (1) educational staff, (2) leadership support, (3) infrastructure, (4) availability of funds, and (5) understanding of the school community regarding the implementation of the SNP. While the external factors that are thought to be hindering the fulfillment of the SNP are (1) the geographical location of the school, (2) the carrying capacity of the community, and (3) the economic conditions of the surrounding community. The model for improving the quality of education services in madrasah is directed at service synergy, which integrates the school management administration system and the quality control cycle. With regard to this synergy, it is suggested that local governments issue regulations governing quality assurance in madrasah schools by involving the Office of Education and the Ministry of Religion which oversees the Madrasah system and curriculum to jointly develop measurable and sustainable indicators of improving the quality of Madrasah education services.

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Section: Efforts To Improve the Quality Of Madrasah Managementmentioning

confidence: 99%

“…As in Government Regulation Number 19 of 2005 Article 1 that SNP is a minimum criterion regarding the education system in all jurisdictions of the Unitary State of the Republic of Indonesia (Ririh & Pratiwi, 2018). Achievement of accreditation A in educational units reaches the minimum criteria.…”

Section: Madrasah Managementmentioning

confidence: 99%

Relevance Of National Education Policies As An Effort To Improve The Quality Of Madrasah Tsanawiyah Education Services

Kusnanto

Sukristyanto

Rochim

2023

scj

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“…Through the LMS, students can access lecture materials, discussion boards through discussion forums, chatroom, and access lecture assignments given by lecturers. Students as users of online learning services must have digital competencies, namely a set of knowledge, skills, attitudes (including abilities, strategies, values , and awareness) needed when using Information and Communication Technology and digital media in learning (Susilahudin, 2018;Kirana, 2018;Suharta, 2017).…”

Section: Introductionmentioning

confidence: 99%

“…If the product's performance fills the expectations of consumers, the level of customer satisfaction is high, whereas if the performance of the product cannot fill the consumer expectations, the level of customer satisfaction will low. If the results that are obtained exceed expectations, of course, the user will feel very satisfied (highly satisfied) (Kirana, 2018;Suharta, 2017).…”

Section: Introductionmentioning

confidence: 99%

Student Satisfaction Towards the Use of F-Learn Services in Online Learning

Satyawati

2020

JPP

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This research aims to analyse the level of student satisfaction as the users of F-Learn service in online learning. The level of student satisfaction is measured by using the End User Computing Satisfaction (EUCS), model which includes five dimensions, namely: 1) content; 2) accuracy; 3) format; 4) ease of use; and 5) timeliness. The research method used was a survey with a quantitative descriptive approach. The sampling technique used was saturated sampling because the population used in this study was relatively small, namely 30 students as the users of the F-Learn service in online learning. The results show that the level of student satisfaction as users of the F-Learn service in all dimensions are at a good level. Meanwhile, the level of satisfaction in each dimension shows: 1) the content is at an acceptable level; 2) accuracy at the level is quite good; 3) format at an acceptable level, 4) ease of use at an acceptable level; and 5) timeliness at a good enough level. The findings of this study will be used as a measuring tool for the e-learning system (F-Learn) and as input for further development.

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Pengembangan Model Kualitas Pelayanan Jasa Pendidikan Sekolah Karakter di Jakarta

Cited by 2 publications

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Relevance Of National Education Policies As An Effort To Improve The Quality Of Madrasah Tsanawiyah Education Services

Relevance Of National Education Policies As An Effort To Improve The Quality Of Madrasah Tsanawiyah Education Services

Student Satisfaction Towards the Use of F-Learn Services in Online Learning

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