Perceived inability to help is associated with client‐related burnout and negative work outcomes among community mental health workers

Hippel, Courtney von; Brener, Loren; Rose, Grenville; Hippel, William von

doi:10.1111/hsc.12821

Cited by 13 publications

(8 citation statements)

References 44 publications

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“…This leads to a situation where some of the work and responsibilities of CMHWs may be beyond their capacity, leaving them feeling overwhelmed and powerless. This feeling of powerlessness is associated with burnout and negative job outcomes, which can drive more turnover [48]. These aspects eventually lead to early termination or delay of CMHS [49].…”

Section: Discussionmentioning

confidence: 99%

Experiences and challenges faced by community mental health workers when providing care to people with mental illness: a qualitative study

Yang

et al. 2022

BMC Psychiatry

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Background Mental illness is a major burden of disease worldwide. Community Mental Health Services (CMHS) are key to achieving community-based recovery for people with mental illness. In China, even though the community management of patients with mental illness is improving, the barriers faced by Community Mental Health Workers (CMHWs) are unclear. This study explores the difficulties and challenges in CMHS from the perspective of CMHWs. The results of this study may provide a practical basis for the training of CMHWs. Methods We carried out a qualitative study using an empirical phenomenological approach. Nine CMHWs were recruited from nine communities in Wuhan, Hubei Province, using purposive and snowball sampling. Face to face semi-structured in-depth interviews were conducted with them from December 27 to 28, 2019. Interview recordings were converted to text content by Nvivo 11.0 software and analyzed using Colaizzi’s phenomenological method. Results Three main themes were identified in this study: 1) Lack of role orientation leads to role ambiguity, 2) Failure to establish a therapeutic trust relationship with patients, and 3) Lack of communication and collaboration with various departments and peers. Seven sub themes were also identified. In these themes, CMHWs emphasized the importance of role clarity, therapeutic trusting relationships, and effective communication and coordination mechanisms. Conclusion Although China has made great efforts on the road to improving the quality of CMHS, several salient issues regarding CMHWs must be addressed to optimize the quality of services provided by CMHWs. Community mental health institutions should help CMHWs overcome these difficulties, by maximizing its value and promoting the development of CMHS.

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Section: Discussionmentioning

confidence: 99%

Experiences and challenges faced by community mental health workers when providing care to people with mental illness: a qualitative study

Yang

et al. 2022

BMC Psychiatry

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“…Understanding their perceptions of institutional response and the factors that contribute to these perceptions may help bridge this gap in the literature and further inform Title IX practices and policy at the campus and national level. While we know that burnout and secondary trauma are associated with how those in the helping profession perceive their workplace (Hippel et al, 2019), and that organizational relationships and leadership deeply influence workplace perceptions (De La Rue et al, 2023; Wilson & Goodman, 2021), how these factors influence victim advocate perception of institutional response has yet to be tested. This article explores different psychosocial and organizational factors that may contribute to advocate perceptions of how campuses respond to sexual assault.…”

Section: Policy Contextmentioning

confidence: 99%

Perceptions of Institutional Response to Sexual Assault Amongst College-Based Victim Advocates

Nightingale

2023

J Interpers Violence

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Federal law in the United States mandates that institutions of higher education address sexual assault within their communities. Colleges and universities have increasingly hired full-time professionals to manage response efforts, including campus-based victim advocates. Campus-based advocates provide emotional support, help students access and understand report options, and ensure students receive appropriate accommodations. Very little is known about the experience or perceptions of campus-based victim advocates. In this study, 208 professional campus-based advocates from across the United States completed an anonymous online survey focused on their perceptions of campus response to sexual assault. Multiple regression analysis was applied to investigate how psychosocial factors (burnout, secondary trauma, and compassion satisfaction) and organizational factors (perceptions of leadership, organizational support, and community relational health) were associated with advocate perceptions of institutional response to sexual assault. Findings indicate that while advocates experience burnout and secondary trauma, and have lower than average compassion satisfaction scores, these psychosocial outcomes do not influence their perception of response efforts. However, all the organizational factors significantly contribute to how advocates view response. The more positively advocates viewed leadership, campus support, and relational health, the more positive they viewed the response efforts on campus. In order to improve response efforts, administrators should engage in meaningful training on sexual assault, include campus advocates in high-level discussions of campus sexual assault and ensure appropriate resources are provided to advocacy services.

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“…Thirdly, most previous studies on job burnout in residential care settings generally focused on mental health professionals (Acker, 2011;von Hippel et al, 2019;O'Connor et al, 2018) and nurses (Harris et al, 2018;Liang et al, 2014;Tummers et al, 2013).…”

Section: What This Paper Addsmentioning

confidence: 99%

Burnout and intention to leave among care workers in residential care homes in Hong Kong: Technology acceptance as a moderator

Chen

Lou

Tan

et al. 2021

Health Soc Care Community

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Care workers in residential care settings for older adults often experience job burnout, resulting in a high turnover rate. Previous studies offered contradictory findings on technology use in the workplace and its relationship with burnout. This study aimed to explore the moderator role technology acceptance plays in the relationship between burnout and intention to leave among care workers in residential care settings in Hong Kong. The study was based on a multicenter, cross-sectional questionnaire survey. The acceptance of general, and three specific, technologies (i.e., tablets, social robots and video gaming) was measured based on the scale of the Technology Acceptance Model. Two dimensions of burnout (exhaustion and disengagement) were measured using the Oldenburg Burnout Inventory scale. Intention to leave was measured using a self-reported item. Data collection took place from July to December 2018. We analysed data from 370 care workers from seven non-private residential care homes for older people in Hong Kong. A hierarchical multiple regression approach was used for moderator analysis. The results revealed that two measures of burnout (exhaustion and disengagement) were significantly and positively associated with intention to leave. The four measures of technology acceptance were negatively associated with intention to leave. The interaction of video-gaming acceptance and exhaustion was predictive of intention to leave (standardized beta = −0.20, p = .011). Acceptance of video gaming changed the strength of the relationship between exhaustion and intention to leave among participants. No significant moderating effects were observed in the relationship between disengagement and intention to leave. We highlight the importance of integrating technology variables, especially subjective appraisal of technology, in the issues of burnout and intention to leave. These findings shed new light on policies and practices that consider implement technology in routine care in residential care settings without unanticipated negative impacts for care staff.

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Perceived inability to help is associated with client‐related burnout and negative work outcomes among community mental health workers

Cited by 13 publications

References 44 publications

Experiences and challenges faced by community mental health workers when providing care to people with mental illness: a qualitative study

Experiences and challenges faced by community mental health workers when providing care to people with mental illness: a qualitative study

Perceptions of Institutional Response to Sexual Assault Amongst College-Based Victim Advocates

Burnout and intention to leave among care workers in residential care homes in Hong Kong: Technology acceptance as a moderator

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