Perceived stress and burnout syndrome: A moderated mediation model of self-efficacy and psychological comfort among polish air traffic controllers

The Effect of Compulsory Citizenship Behavior on Work Performance in Private Sector Service Class Employees: The Moderator Role of Psychological Comfort

“…According to this result, the negative effect of CCB on JP was moderate with the psychological comfort variable. Although the moderator and mediator effect of psychological comfort has been used in studies (Makara-Studzińska et al, 2021), no study has been found on the moderating role of compulsory citizenship behavior and job performance in this study. However, in the study of Al Douri (2021), a negative effect was found between psychological comfort and job performance among secondary school teachers.…”

“…In the literature, compulsory citizenship behavior and work-family conflict (Liu, Zhao, & Sheard, 2017), extra role behavior (Vigoda-Gadot, 2007), work engagement and job performance (Hung et al, 2022), work alienation (Aydemir, & Akdoğan, 2021), organizational outcomes (Ahmadian, Sesen & Soran, 2017) relationships were examined. On the other hand, although psychological comfort is a concept that has not been studied much in the literature, stress and burnout syndrome (Makara-Studzińska et al, 2021), service sector (Radia, et al, 2022) , intention to leave (Gecen, 2021;Yener, 2016), knowledge sharing, passion for work and employee performance (Gençel, Akçakanat & Dinç, 2020), learning behavior in teams (Edmondson, 1999), interpersonal trust and employee voice (Derin, 2017), job performance (Al Douri, 2021) and psychological comfort relationships were examined.…”

“…69-70). When the literature is examined, although there are many studies on job performance (Al Douri, 2021;Hung et al, 2022;Makara-Studzińska et al, 2021), no study has been found on the effect of compulsory citizenship behavior, which is considered a new concept according to organizational citizenship behavior, on job performance and the moderator role of psychological comfort. However, there are few studies examining the concept of psychological comfort in the service sector (Radia et al, 2022).…”

Assessment of aviation operators’ efficacy in highly automated systems

“…The controller must put various activities in sequence, utilize cognitive abilities and actively monitor and regulate their work. During their shift, several cognitive responsibilities are placed on the controller, including sensing, recollection, reasoning, strategy and decision-making and action completion (Makara-Studzińska et al , 2021). Regardless of the usefulness of any automation assistance implemented, the human-automation level of trust that signifies acceptable usage of an automated tool depending on its performance of tasks must be regulated to avoid ATCOs from shunning it (Pushparaj et al , 2021).…”

“…Moreover, the operator’s stress level influences their psychological reassurance, affecting performance, motivation and self-value in usefulness. Numerous studies have shown that low to moderate stress levels increase the operator’s psychological comfort and put their mind at ease while increasing their self-usefulness role; however, this could lead them to feel less important as their contribution is less (Makara-Studzińska et al , 2021).…”