Objective: To know the perception of professionals about the assistance offered, during the pandemic period, in the care of children and adolescents who use alcohol and other drugs in a detox ward. Method: Descriptive, qualitative research, carried out from September to December 2021, through interviews with the multidisciplinary team of the detoxification ward of a university hospital, systematized and analyzed according to Minayo. Results: 19 professionals participated, mainly from nursing and women. Four thematic units were identified: on the difficulties faced in everyday life; about facilities in care; about the team's adaptation to facilities and/or difficulties; about the team-family, team-patient and patient-family relationship. Conclusion: The ability to reinvent itself was essential for the team to meet the demands of institutionalized children and adolescents.