Performance Contracting in the Human Services:

Kettner, Peter M.; Martin, Lawrence L.

doi:10.1300/j147v19n02_03

Cited by 19 publications

(12 citation statements)

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“…That is, performance contracts rely more on performance specifications and ties part of the compensation to the achievement of results (Kettner and Martin, 1995). The use of performance contracts is intended to allow for a simplified monitoring process while at the same time improving accountability by focusing on and documenting the results of service provision.…”

Section: Government-nonprofit Relationshipmentioning

confidence: 99%

Ethical Climate in Government and Nonprofit Sectors: Public Policy Implications for Service Delivery

Malloy

Agarwal

2008

J Bus Ethics

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Section: Government-nonprofit Relationshipmentioning

confidence: 99%

Ethical Climate in Government and Nonprofit Sectors: Public Policy Implications for Service Delivery

Malloy

Agarwal

2008

J Bus Ethics

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“…11 * Performance-based contracting, or results-based funding (RBF), is an example of this latter approach. Results-based approaches have been used successfully in various human service settings and industries [12][13][14][15] and, within the area of psychiatric rehabilitation, have been used most consistently to fund vocational rehabilitation (VR) services. Starting with the Oklahoma Milestone Project, 9,16 several states and localities have experimented with performance-based contracting for the delivery of general vocational services, and have reported improved employment services and outcomes (e.g., decreased wait times for services, greater numbers of successful closures reported to Office of Vocational Rehabilitation Services).…”

mentioning

confidence: 99%

Performance-based Funding of Supported Employment for Persons with Severe Mental Illness: Vocational Rehabilitation and Employment Staff Perspectives

McGrew

Johannesen

Griss

et al. 2006

J Behav Health Serv Res

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Vocational rehabilitation (VR) supervisors and counselors (n = 35) as well as supported employment (SE) program managers and employment specialists (n = 26) were enrolled in a 12-month evaluation comparing two models of funding services for persons with severe mental illness: fee-for-service and results-based funding (RBF). Quantitative measures of job satisfaction and preference for funding method were obtained prospectively on a quarterly basis, and SE staff activity logs were collected monthly. Qualitative data were collected using a series of focus groups conducted at the conclusion of the study. Despite recording a substantial increase in semi-annualized VR billing charges when using RBF (45-49%), SE staff expressed less satisfaction with RBF over time. Staff raised concerns about increased financial risks and pressures to achieve job placements under RBF. Vocational rehabilitation staff were consistently more satisfied with RBF, expressing particular satisfaction with perceived effectiveness and the payment authorization process. Both VR and SE staff expressed some reservations about RBF, primarily concerning possible pressures for adverse client selection.

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“…These proceeds were being dedicated to serving unruly and delinquent youths, using outcome-based contracts with provider agencies. Kettner and Martin (1995) noted that the full impact of performance contracting was unproven, and this remains the case. Nonetheless, holding contractors to specific outcomes is fully consistent with the philosophy underlying TCT management.…”

Section: Results and Conclusionmentioning

confidence: 99%

A “Total Cycle Time” Approach to Re-Engineering Social Services

Kent

Egbert

2000

Administration in Social Work

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This paper describes a preliminary attempt to apply a systems model-the ''Total Cycle Time'' approach-to re-engineering the children's services program in a county social service department. Total Cycle Time is a measure of the amount of time between the idea for a product and its final delivery to a customer. The objective is to reduce this amount of time by analyzing the entire production system by eliminating activities which do not add value. Applied to reducing the children's services caseload and helping the county respond to budgetary constraints, this approach seems to be worth further exploration.

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Performance Contracting in the Human Services:

Cited by 19 publications

References 0 publications

Ethical Climate in Government and Nonprofit Sectors: Public Policy Implications for Service Delivery

Ethical Climate in Government and Nonprofit Sectors: Public Policy Implications for Service Delivery

Performance-based Funding of Supported Employment for Persons with Severe Mental Illness: Vocational Rehabilitation and Employment Staff Perspectives

A “Total Cycle Time” Approach to Re-Engineering Social Services

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