Performance evaluation of project management system based on combination of EFQM and QFD

Abstract

Project management system (PMS) is broadly recognized as the effective management tool for several organizations. European Foundation of Quality Management (EFQM) model provides some advantages for companies to be successful in current competitive environment. This paper is based on the combination of EFQM and Quality function deployment (QFD) in order to evaluate a PMS in an aviation organization. Although, an integration of these models increases the system complexity, the implementation of EFQM-QFD helps us identify all noteworthy success factors of PMS within the organization. In addition, the current status of PMS performance is evaluated based on these factors. This study attempts to find out how organizations ought to be managed to take full advantage of PMS tools. This study uses a comprehensive questionnaire to find all critical factors influencing on the success of the organization. The method of this paper is implemented in an organization in aviation industry with several management departments.

Achieving Synergy: An Integrated Approach to Project and Quality Management in Project-Oriented Organisations

“…Anticipating the quality of a process, product, or service is one of the major challenges of the contemporary era -determining whether what is being created today will deliver value to users in the future. The main objective of project management is to fulfil the requirements of customers and other stakeholders while meeting the quality standards that satisfy their needs (Digehsara, 2018).…”

Incentivizing Relationship Investment for Project Performance Improvement

“…Project performance refers to the degree of accomplishment of project goals. Multiple dimensions are therefore required to evaluate the respective project results (Ahmadi Digehsara et al, 2018). Eisenhardt (1988) argued that monitoring target outcomes is only appropriate for highly programmable tasks.…”

Priorities of intensification of technological development at the meso level of economy

“…shifting the development priorities of meso-level entities from purely financial results to economic, environmental and social consequences of decisions; ▪ alignment of interests of various categories of participants in the management system of the subject of the meso-level of the national economy. As an additional direction, providing an indirect effect of project engineering, one can point to an increase in competitiveness in foreign and domestic markets by increasing the intensity of promotion, increasing advertising budgets and relations with society (Digehsara et al, 2018). The source of funding for these actions will be the savings in production costs as a result of technological development.…”