Performance improvement indicators of the Medical Records Department and Information Technology (IT) in hospitals

Ajami, Sima; Ketabi, S; Torabiyan, Fatemeh

doi:10.12669/pjms.313.8005

Cited by 11 publications

(8 citation statements)

References 10 publications

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“…We suggest that universal definitions of performance and performance improvement would guide powerful and useful performance improvement models and practices that deliver the same message across different organizations and fields. Organizations from different fields want to adopt current performance improvement models the HPT field uses to increase productivity and facilitate continuous information sharing (Ajami, Ketabi, & Torabiyan, ). Therefore, developing a guidebook that defines performance improvement and classifies performance improvement models and trends would be a simple and worthwhile service.…”

Section: Discussionmentioning

confidence: 99%

Performance Improvement in the Literature

Gök¹,

Law²

2017

Perf. Improv.

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The performance improvement field continues to change human performance in the workplace via experience and research. These changes have led professionals and researchers to focus on their environment, which influences our practices and lifestyles. In addition, performance improvement (PI) is affected through the impact the profession makes through performance improvement practice (Kaufman, 2006(Kaufman, , 2011. Many fields such as health care, manufacturing, and engineering have benefited from advances in new technology and process improvements so it is not clear how much PI has contributed, and it is not clear how much performance improvement has expanded. Therefore, this study helps to clarify how much the performance improvement field has developed and expanded.

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Section: Discussionmentioning

confidence: 99%

Performance Improvement in the Literature

Gök¹,

Law²

2017

Perf. Improv.

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“…The MRD is considered as the most important and richest source of information for evaluating and planning health care services in health care organizations such as hospitals. In this department, the patient's medical record is the most important tool for storing and retrieving information and analyzing health care and expressing all information related to the patient's medical history, diseases, health risks, diagnoses, tests, examinations, treatment methods, disease course, the patient's response to treatment and follow-up [9]. Waste of resources is one of the consequences of poor management of hospitals' MRD.…”

Section: Introductionmentioning

confidence: 99%

Productivity Analysis of Medical Record Department of Hospitals: A Case Study of Iran

Mokhtari¹,

Nabilou²,

Aghlmand³

et al. 2022

Preprint

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Background: The importance of paying attention to improving productivity in different departments of health system become increasingly evident due to increased costs of health care goods and services, limited resources and production facilities. The aim of this study was to measure the productivity of medical records departments of hospitals affiliated with Urmia University of Medical Sciences (UUMS) in order to provide a comprehensive analysis of their performance.Method: In this study, total productivity and total factor productivity changes of medical record department in hospitals affiliated with UUMS were calculated by Kendrick-Creamer and Malmquist indexes in 2016-2020 and has examined the trend of each One of them.Results: The results of Malmquist index showed that average total productivity changes of medical record departments of hospitals during the study period was equal to 1,096 which is greater than one, therefore it can be concluded that productivity has decreased by about 9.6% during the study period; Technological efficiency changes has had the greatest impact on reducing productivity compared to other factors. Conclusion: The main cause for decreased productivity due to technological changes in the studied departments is the lack of sufficient knowledge of the medical record department staff of hospitals in the use of technology and equipment in providing services correctly and holding training courses for the correct use of technology by personnel can be useful in this regard.

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“…In this department, the patient's medical record is the most essential tool for storing and retrieving information, analyzing health care. It also provides all the information related to the patient's medical history, diseases, health risks, diagnoses, tests, examinations, treatment methods, disease course, and the patient's response to treatment and followup (9).…”

Section: Introductionmentioning

confidence: 99%

Productivity Analysis of Medical Record Department in Hospitals Affiliated with Urmia University of Medical Sciences

Mokhtari¹,

Nabilou²,

Aghlmand³

2022

JEBHPME

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Background: The importance of paying attention to improving productivity in different health system departments has become increasingly evident. This is due to increased costs of health care goods and services, limited resources and production facilities. This study aims to measure the productivity of hospitals' Medical Records Departments (MRD) affiliated with Urmia University of Medical Sciences to provide a comprehensive analysis of their performance. Methods: In this study, total productivity and total factor productivity changes of medical record departments in hospitals affiliated with Urmia University of Medical Sciences were calculated. This was conducted through Kendrick-Creamer and Malmquist indexes in 2016-2020, and has examined the trend of each one of them. Input variables included the number of personnel and equipment. Output variables encompassed the number of outpatient and inpatient medical records prepared for patients, responses to letters, and patients referred to the studied MRD. After estimating the production function, the elasticity of production factors and the return to the scale of medical record departments were calculated.Total productivity changes and production function were estimated via Deap2,1 and Frontier4,1 softwares by applying input minimization and variable returns to scale assumptions. Results: The results of the Malmquist index indicated that the average total productivity changes of medical records departments of hospitals during the study period were equal to 1,096. This is greater than one; therefore, it can be concluded that productivity has decreased by about 9.600 % during the study period. Changes in technological efficiency have had the greatest impact on reducing productivity, to other factors. In addition, the results of Kendrick-Creamer index during the years under review demonstrated that the average total productivity of production factors obtained, was equal to 18725.530 services. Conclusion: There is decreased productivity due to technological changes in the studied departments. This is because of the lack of sufficient knowledge of the medical records department staff in the use of technology and equipment for providing efficient services . Holding training courses for the appropriate use of technology by personnel can be useful in this regard.

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Performance improvement indicators of the Medical Records Department and Information Technology (IT) in hospitals

Cited by 11 publications

References 10 publications

Performance Improvement in the Literature

Performance Improvement in the Literature

Productivity Analysis of Medical Record Department of Hospitals: A Case Study of Iran

Productivity Analysis of Medical Record Department in Hospitals Affiliated with Urmia University of Medical Sciences

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