Performance improvement interventions: Enhancing people, processes, and organizations through performance technology

Tiem, Darlene M. Van; Moseley, James L.; Dessinger, Joan C.; O'Brien, Coley

doi:10.1002/pfi.4140410110

Cited by 20 publications

(30 citation statements)

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“…Similar to intrinsic support, this result evolved from the preference for and usage of the extrinsic and external performance support components. These results were consistent with the theoretical and practical assumptions that EPSS increase job productivity (Altalib, 2002;Chang, 2004;Van Tiem et al, 2001), enhance the worker's autonomy (Altalib, 2002;Chang, 2004;McGraw, 1994b), improve knowledge capitalization (Altalib, 2002;Brown, 1996;McGraw, 1994a;Van Tiem et al, 2001), and provide employees with immediate access to the most recent procedures, data and required information (Lessard and Mowat, 1998;Van Tiem et al, 2001).…”

Section: Conclusion and Future Researchsupporting

confidence: 90%

Evaluating an electronic performance support system for crime scene investigation units in Turkey

Yakin

Yıldırım

2016

Information Development

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The primary goal of this study was to present the summative evaluation findings of an initial implementation to investigate the impact, effectiveness and perceived benefits of the Electronic Performance Support System (EPSS) on the performance of Crime Scene Investigation (CSI) officers in Turkey. A sequential explanatory strategy as a procedure of mixed method design was used to collect data through a survey, interviews, and computer logs. While 191 CSI officers participated in the quantitative part of the study, the researchers also conducted interviews with 12 officers. Data was analyzed by using descriptive statistics and content analysis. The results showed that intrinsic support made a major contribution to officers' performance with positive reactions. It revealed also that generating reports and establishing standardization were one of the main factors providing impacts on society. This study provides a viable application of Kirkpatrick's Four Levels of Evaluation model for the CSI Unit; however, the model's extended adaptations should also be carried out in different workplace settings for further studies.

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Section: Conclusion and Future Researchsupporting

confidence: 90%

Evaluating an electronic performance support system for crime scene investigation units in Turkey

Yakin

Yıldırım

2016

Information Development

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“…The authors of Fundamentals of Performance Technology: A Guide to Improving People, Process, and Performance have enhanced the HPT model by adding the three types of evaluation (formative, summative, and confirmative) and the meta-evaluation process to the evaluation component (Van Tiem, Moseley, & Dessinger, 2001).…”

Section: Discussionmentioning

confidence: 99%

Effective evaluation through appreciative inquiry

Dunlap

2008

Perf. Improv.

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“…Crandall and colleagues (2006) concur with Villachica and Stone (2010) that the fi nal results communicated to the organization and its stakeholders will close the identifi ed gap as it ascertains what the employees should know when performing a complex and cognitive-rich task. Th e authors maintained a focus on quality, time, and cost as the essential elements of performance for the stakeholder of the study (Van Tiem, Moseley, & Dessinger, 2001).…”

Section: Findings Knowledge Representationmentioning

confidence: 99%

Exploring the Effect of Video Used to Enhance the Retrospective Verbal Protocol Analysis: A Multiple Case Study

Monroe

2013

Perf. Improvement Qrtly

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This study was a multiple case study used to explore how video enhanced the use of the retrospective verbal protocol analysis (RVPA) within the cognitive task analysis (CTA). Qualitative and quantitative data were collected from phenomenological and structured interviews taken from six commercial driver's license driver trainers performing truck driver road tests during a RVPA. The mixed‐methods data collected were used to answer the research question, which asked how the video improved the quality, time, and cost of performing a CTA. Additionally the content collected was used to create curriculum designed to increase hiring managers' skill when performing road tests. The research suggests that video improved the quality to perform a CTA, but did not improve the time and cost to complete the CTA. Although time and cost experienced no improvement in terms of savings to the stakeholder, the findings when presented to the stakeholder provided a discussion for how acquisition of the high‐quality content outweighs time and cost when examining the return on investment. Therefore, taking the time and expending resources to acquire extensive content from experts through use of video as a reflective tool within a CTA during a job analysis can represent a significant return on investment to the organization. The return on investment might encourage stakeholders to approve time and resources necessary to create a training course improving hiring managers' skill when performing road tests.

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Performance improvement interventions: Enhancing people, processes, and organizations through performance technology

Cited by 20 publications

References 0 publications

Evaluating an electronic performance support system for crime scene investigation units in Turkey

Evaluating an electronic performance support system for crime scene investigation units in Turkey

Effective evaluation through appreciative inquiry

Exploring the Effect of Video Used to Enhance the Retrospective Verbal Protocol Analysis: A Multiple Case Study

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