Performance information and learning effects on citizen satisfaction with public services

Noda, Yu

doi:10.1080/14719037.2020.1775281

Cited by 21 publications

(15 citation statements)

References 55 publications

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“…In this context, the literature on Effects of economic decisions performance measurement regarding citizen satisfaction has stressed the differences between subjective and objective assessments, highlighting the role that information regarding governance has in shaping citizen's perception about the public sector's performance (Kelly and Swindell, 2002;Schachter, 2010;Van de Walle, 2017). In this regard, citizens may also experience different degrees of misperception about how well public services are managed at different governance levels because some people may be unaware of the services provided the public sector in each sphere (James and Petersen, 2018;Noda, 2020). In this research, the qualitative information provided in the first survey was of an eminently subjective nature while the student's perception after the activities was closer to reality as a consequence of what they experienced in the three simulations.…”

Section: Resultsmentioning

confidence: 99%

The transforming generation: increasing student awareness about the effects of economic decisions on sustainability

Sierra

Suárez-Collado

2021

IJSHE

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Purpose There is a growing trend in higher education institutions to develop multi-disciplinary approaches to education for sustainable development and to implement student-centered and problem-based methodologies to increase student engagement and satisfaction. This paper aims to present an innovative methodology to increase student awareness about the effects of economic decisions on sustainability. Design/methodology/approach This method uses a videogame and two board games to simulate three spheres of economic interaction, namely, local, national and international. For every sphere, three key economic sectors and their relationships with fundamental sustainable development goals (SDGs) are addressed. This study uses pre- and post-simulation data to analyze the students’ perceptions regarding the usefulness of the simulations and their awareness about the effects of economic decisions on sustainability. Findings The implementation of this teaching and learning method demonstrated not only that active learning can effectively increase student awareness about the potential social and environmental consequences of economic decisions but also that students perceive games and simulations as useful teaching and learning tools. Social implications Students in these areas need to learn not only how to transform original ideas into successful projects but also to align financial results with social and environmental objectives. The methodology presented in this research allows to enhance learning from a multi-disciplinary perspective, helping the students to analyze different economic sectors and their connection with a number of SDGs through the lens of public economics. Originality/value The outbreak of the COVID-19 virus has shown the effects of a global pandemic at the economic, social and environmental levels. This paper presents an innovative active learning framework to increase sustainability awareness among students of economics, business and management.

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Section: Resultsmentioning

confidence: 99%

The transforming generation: increasing student awareness about the effects of economic decisions on sustainability

Sierra

Suárez-Collado

2021

IJSHE

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“…One strategy to develop capacity in experimental research is to co-author with faculty with the relevant expertise. It appears that this strategy was widely used as all but three of the 30 reviewed articles resulted from scholarly collaboration (see Campbell, 2020;Kim, 2019;Noda, 2020). Through these coauthored publications, we can map out the co-authorship network with which researchers are engaged and visualise how experimental methodology has begun to develop and diffuse in the Asia-Pacific region.…”

Section: Co-authorship Network and Their Geographical Trajectoriesmentioning

confidence: 99%

“…Forty per cent of articles examined the citizen-government relationship, focusing on policy tools (Focacci & Lam, 2020;Moseley & Stoker, 2015;Park et al, 2020;Walker et al, 2020) and performance information use (Porumbescu et al, 2020;Walker et al, 2018). Other topics included the representativeness of local officials (Ryan et al, 2018), the effect of transparency on trust in government (Grimmelikhuijsen et al, 2013), how citizens' help deservingness shape discretional decision making (Lu et al, 2021), citizen satisfaction (Noda, 2020), cultural differences in perceptions of publicness and governmental performance (Walker et al, 2013) and government responsiveness to minority citizens (Newland & Liu, 2021). The studies on social policies examine public support for income transfer programmes (Lim & Tanaka, 2019) and urbanisation policies (Cai et al, 2020).…”

Section: Topics Studiedmentioning

confidence: 99%

Experimental research in the Asia-Pacific region: review and assessment of regional capacity

Chen

Dong

Hsieh

et al. 2021

Asia Pacific Journal of Public Administration

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Scholars of public administration are increasingly using experimental research to develop more robust causal inferences and greater methodological capacity. Against this backdrop, we examine the extent to which experimental research has taken hold in the Asia-Pacific region and assess regional capacity. Our review of 30 articles published by scholars based in the Asia-Pacific region in the public administration section of the Web of Science's Journal Citation Reports finds that the regional capacity for experimental research is concentrated in a small number of institutions and strongly supplemented through international collaboration. Topics studied reflect the advent of behavioural public administration. Although progress is being made in reporting experimental designs, much work is needed in the region to bring greater transparency to scholarship. We conclude by encouraging scholars to more robustly implement and report experimental research and by outlining future directions.

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“…Citizen satisfaction has been recognized as a crucial aspect of management effectiveness evaluation [ [13] , [14] , [15] ]. It is of great importance for political leaders and officials to properly gauge overall citizen satisfaction.…”

Section: Introductionmentioning

confidence: 99%

Community pandemic prevention and control measures and their influence on citizen satisfaction during the COVID-19 pandemic in China

Zheng-bo

Shao‐Horn

Bian

et al. 2023

International Journal of Disaster Risk Reduction

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Performance information and learning effects on citizen satisfaction with public services

Cited by 21 publications

References 55 publications

The transforming generation: increasing student awareness about the effects of economic decisions on sustainability

The transforming generation: increasing student awareness about the effects of economic decisions on sustainability

Experimental research in the Asia-Pacific region: review and assessment of regional capacity

Community pandemic prevention and control measures and their influence on citizen satisfaction during the COVID-19 pandemic in China

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