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To better understand citizen satisfaction with public services, public administration research has adopted the expectancy-disconfirmation model in recent years. This model proposes that satisfaction is a function of perceived performance and expectations. Recent quantitative and experimental studies of the expectancy-disconfirmation model have supported the framework. However, few replications have been conducted and none outside western contexts. We conducted two narrow, robust experimental replications of Van Ryzin (2013, Journal of Policy Analysis and Management, 32(3), pp. 597-614) in the Chinese cities of Hong Kong (in 2017) and Shenzhen (in 2021). We found support for the findings reported in Van Ryzin (2013) and

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Scholars of public administration are increasingly using experimental research to develop more robust causal inferences and greater methodological capacity. Against this backdrop, we examine the extent to which experimental research has taken hold in the Asia-Pacific region and assess regional capacity. Our review of 30 articles published by scholars based in the Asia-Pacific region in the public administration section of the Web of Science's Journal Citation Reports finds that the regional capacity for experimental research is concentrated in a small number of institutions and strongly supplemented through international collaboration. Topics studied reflect the advent of behavioural public administration. Although progress is being made in reporting experimental designs, much work is needed in the region to bring greater transparency to scholarship. We conclude by encouraging scholars to more robustly implement and report experimental research and by outlining future directions.