Performance of Village Government Apparatus in Public Service in Administration (Case Study in Taas Village, Tikala Subdistrict, Manado City)

Kairupan, Sisca B.; Mandagi, Marthinus; Mantiri, Jeane; Rantung, Margareth

doi:10.2991/978-2-494069-35-0_216

Cited by 4 publications

(4 citation statements)

References 1 publication

Supporting

Mentioning

Contrasting

Order By: Relevance

“…The reason for choosing descriptive qualitative is so that researchers can obtain valid data and information in the field according to the problem being studied, then describe the results obtained and analyze them based on relevant theories. Quoting the opinion of Moleong (2015:179) in Kairupan et al (2023) which states that descriptive qualitative research is research that attempts to solve phenomenal problems, and the results are described based on relevant information, then solved using existing theoretical sources [8].…”

Section: B Methodsmentioning

confidence: 99%

Parking Tax Revenue and Management at Manado City Regional Revenue Agency

Umboh,

Kandou,

Kairupan

2024

TSSJ

View full text Add to dashboard Cite

This research aims to 1) Analyze the strategy of the Regional Revenue Agency (Bapenda) in managing Parking Tax to increase Original Regional Income in Manado City; 2) Analyze the factors that support and hinder the Regional Revenue Agency (Bapenda) in managing Parking Tax to increase Original Regional Income in Manado City. The research method used is a qualitative research method with data analysis techniques using SWOT analysis. The research results show that 1) Based on the results of the SWOT analysis, the Manado City Regional Revenue Agency (Bapenda) has internal strengths and opportunities, so that its strengths and opportunities can be an advantage for the Manado City Regional Revenue Agency (Bapenda) in increasing its Original Regional Income (PAD). ) through parking tax. There are 4 (four) recommended strategies, namely: a) Aggressive in implementing parking tax sanctions and fines, b) Aggressive in improving parking tax services, c) Aggressive in improving parking tax communication and education, and d) Aggressive in increasing parking tax supervision; 2) Supporting factors: (a) Availability of legal umbrella law governing parking tax management, (b) There are sanctions and fines for parking tax objects that are in arrears, late and do not pay taxes, (c) Availability of personnel or officers who available to collect tax payments, (d) Availability of a joint task force team tasked with carrying out supervision and raids, which supports the implementation of parking tax management policies, (e) Improved services, through an online tax payment and reporting system; 3) Inhibiting factors: (a) Low discipline, compliance of parking taxpayers to pay taxes, (b) Low honesty, awareness of parking taxpayers manipulating the amount of income turnover so that tax payments are low, (c) Limited quantity of human resources working and ineffectiveness of the joint task force in carrying out its main duties (d) Implementation of administrative sanctions such as fines, closure and sealing for tax objects that are late, in arrears or even do not pay parking tax, are less effectively implemented, (e) Lack of supporting facilities such as the absence of operational vehicles and limited facilities services such as computers, laptops and printers; (f) External conditions that are less supportive, after the outbreak of the Virus-19 pandemic and the entry of new normal conditions.

show abstract

Section: B Methodsmentioning

confidence: 99%

Parking Tax Revenue and Management at Manado City Regional Revenue Agency

Umboh,

Kandou,

Kairupan

2024

TSSJ

View full text Add to dashboard Cite

show abstract

“…Service quality is a condition related to the extent to which the service provider can provide services in accordance with customer expectations [18]. According to Atep (2003) in Ningsih and Jehadianti (2019), service quality is divided into two parts, namely internal and external service quality.…”

Section: Sop For Issuing New Family Cardsmentioning

confidence: 99%

Quality of Public Services in The Population and Civil Registration Office of Minahasa Regency

Tumewu,

Bogar,

Mandagi

2023

TSSJ

View full text Add to dashboard Cite

This research aims to analyze the quality of service in issuing family cards at the Population and Civil Registration Service of Minahasa Regency. This research used qualitative research methods, and 4 (four) informants were interviewed. The results of existing research show that the quality of service available for issuing family cards at the Population and Civil Registration Service of Minahasa Regency is still not optimal, because based on the results of research data, it was found that there are still delays in issuing family cards, which can take weeks or months. Then there are still various obstacles in processing the issuance of Family Cards, such as community power outages, internet or computer network problems. In fact, the public does not know and understand the conditions required for issuing a Family Card. In fact, there is still a lack of socialization regarding the requirements for issuing Family Cards to the community and existing human resources are still very lacking. Furthermore, there is still a shortage of Family Card forms at the Minahasa Regency Population and Civil Registration Service.

show abstract

“…According to Willem Konijnenbelt (1997) in Kairupan et al (2023), the position of principles/principles of good governance in the legal system is as unwritten law [3]. Kasman Abdullah in Mandagi et al (2020) stated that good governance as a term that has been popular since the early nineties is as if a newly discovered formula for therapy for a country's government mechanism to run democratically [4].…”

Section: A Introductionmentioning

confidence: 99%

Appointment of Village Apparatus From A Good Governance Perspective in Wori District, North Minahasa Regency

Mayuntu,

Mandagi,

Tumbel

2024

TSSJ

View full text Add to dashboard Cite

This research aims to 1) To see the process of appointing village officials in accordance with the principles of good governance; 2) To find out and analyze what are the inhibiting and supporting factors for Village Heads in Wori District in Recruiting Village Officials in Wori District, North Minahasa Regency; 3) To find out and analyze how the Village Head in Wori District considers improving the professionalism of village officials from a good governance perspective. This research uses qualitative research methods with the focus of the research being the process of appointing village officials in Darunu Village, Wori District, North Minahasa Regency, taking into account the principles of good governance. The results of the research show that both the selection and appointment processes have met the requirements for good governance, seen in a transparent and accountable manner, where information on selection and recommendations up to appointment follows the principles of transparency. Then, in terms of accountability, all village officials must have accountability requirements in terms of completeness of documents, and education level, then they must go through the stages of screening and recommendation from the Head of the District, and then the Village Head is appointed. The results of the screening, recommendations from the Head of the District, and the appointment of Village Apparatus are carried out openly and then obey the law, where the consideration of the Head of Darunu Village can still be said to be sufficient because there are authorities that must be taken into account, such as the authority of the Head of the District and must be based on a clear legal umbrella and its application in the community still receives many complaints.

show abstract

Performance of Village Government Apparatus in Public Service in Administration (Case Study in Taas Village, Tikala Subdistrict, Manado City)

Cited by 4 publications

References 1 publication

Parking Tax Revenue and Management at Manado City Regional Revenue Agency

Parking Tax Revenue and Management at Manado City Regional Revenue Agency

Quality of Public Services in The Population and Civil Registration Office of Minahasa Regency

Appointment of Village Apparatus From A Good Governance Perspective in Wori District, North Minahasa Regency

Contact Info

Product

Resources

About