Persepsi Pasien Terhadap Kompetensi Profesional Perawat

Abstract

ABSTRAK Pendahuluan: Keberadaan perawat sebagai pemberi pelayanan kesehatan sangatlah penting, masyarakat modern saat ini menuntut profesionalisme perawat dalam pelaksanaan tugasnya. Tujuan penelitian ini adalah untuk menganalisa persepsi pasien terhadap kompetensi profesional perawat di Rumah Sakit Advent Bandung. Metode: Deskriptif dengan menggunakan kuesioner sebagai instrumen. Kuesioner berisi 22 jumlah butir pernyataan yang diadaptasi dari delapan kompetensi perawat menurut Lenburg et al. (2009). Populasi yang digunakan adalah pasien dewasa diruang rawat inap Rumah Sakit Advent Bandung dengan sampel berjumlah 57 pasien dipilih secara purposive sampling. Pengukuran dilakukan dengan menghitung mean skor.Hasil: Hasil penelitian menunjukkan bahwa Persepsi pasien terhadap kompetensi profesional perawat di Rumah Sakit Advent Bandung termasuk dalam interpretasi baik (Mean 3,94). Butir yang dipersepsikan paling dominan adalah butir pernyataan “perawat menghargai budaya/agama yang dimiliki pasien” yang termasuk kedalam keterampilan kepedulian sosial dan relasi sosial dengan mean 4,39. Butir yang dipersepsikan kurang dominan adalah butir pernyataan “Perawat memiliki pengetahuan diluar bidang ilmunya (ilmu alam,sosial,politik)” yang termasuk dalam keterampilan mengintegrasikan pengetahuan dengan mean 3,33. Diskusi: Kompetensi profesional perawat di Rumah Sakit Advent Bandung termasuk dalam kategori yang tinggi dengan interpretasi baik. Kata Kunci: Persepsi pasien, Kompetensi Profesional Perawat  ABSTRACT Introduction: The existence of nurses as health care providers is essential, nowadays modern society demands nurses professionalism in their duties performences. The purpose of this study was to analyze the patient's perception of the professional competence of nurses in Bandung Adventist Hospital. Method: Descriptive method using a questionnaire as an instrument. The questionnaire contains 22 statements that was adapted from the eight competencies of nurses according to Lenburg et al. (2009). The population used was hospitalized adult patients admitted in Bandung Adventist Hospital with a total of 57 patients selected by purposive sampling. Measurement was done by calculating the mean score. Result: The results showed that patient’s perception to the professional competencies of nurses in Bandung Adventist Hospital is in a good interpretations (Mean 3,94). Item that is perceived most dominant is a statement "nurses appreciate the culture/religion possessed patient" that was included in the social care skills and social relations with the mean of 4.39. Item that is perceived less dominant is a statement "Nurses have knowledge beyond the field of science (natural science, social, political)" which is included in integrate knowledge skill with mean of 3.33. Discussion: Professional competencies of nurses in Bandung Adventist Hospital was included in the high category with a good interpretation. Keywords: Patient’s perception, nurses professional competencies Full printable version: PDF

Description of community perceptions of nurse professionalism

“…This is in line with Mulyadi & Hannan, (2015) which illustrates that most of the people of Madura have received poor service while being hospitalized, thus affecting people's perceptions of nurse professionalism. Another study also stated the same thing that there was a negative perception of professional nurses such as inappropriate actions, lack of skill, lack of communication with patients and not responding quickly to patient complaints (Wijaya & Rantung, 2015). Similarly, research conducted by Saragih, (2013) showed that some nurses are fussy, rigid, bitchy, and lazy.…”

“…The results of research by Wijaya & Rantung, (2015) regarding patient perceptions of nurses' professional competence showed generally positive results. The most dominant statement item in patients' perceptions is "nurses respect the culture/religion of the patient", which is included in social care and social relations skills.…”

Hubungan Mutu Pelayanan Keperawatan dengan Kepuasan Pasien di Ruangan IGD RSUD Dr. Slamet Garut

“…Pemahaman akan prosedur pelayanan, petunjuk teknis, kode etik profesi, kebijakan dirumah sakit dan aturan mutlak di miliki oleh seorang perawat IGD, sehingga perawat paham dalam menjalankan tugas dan fungsinya di sebagai perawat IGD. Perawat berhak mendapatkan kepastian hukum, serta harus mengembangkan pengetahuan dan keterampilan dalam meningkatkan profesionalisme dan pemberian layanan kesehatan, seorang perawat IGD diharuskan memiliki keterampilan kegawatdaruratan dan kompetensi seperti, pelatihan BTCLS, Nursing Emergency dan lain sebagainya (Wijaya & Rantung, 2015).…”