Person-centred care in dentistry - the patients' perspective

Mills, Ian; Frost, Julia; Kay, Elizabeth; Moles, David R

doi:10.1038/sj.bdj.2015.248

Cited by 32 publications

(43 citation statements)

References 22 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…The manner and personality of clinicians has been described as an important factor affecting patient experiences of healthcare. 21 In the current study, interpersonal skills such as politeness, a friendly manner and calmness positively affected satisfaction. This was widely discussed by patients in both settings and included perceptions of orthodontists, nurses and receptionists.…”

Section: Discussionmentioning

confidence: 55%

Factors influencing satisfaction with the process of orthodontic treatment in adult patients

Wong

Ryan

Christensen

et al. 2018

American Journal of Orthodontics and Dentofacial Orthopedics

View full text Add to dashboard Cite

show abstract

Section: Discussionmentioning

confidence: 55%

Factors influencing satisfaction with the process of orthodontic treatment in adult patients

Wong

Ryan

Christensen

et al. 2018

American Journal of Orthodontics and Dentofacial Orthopedics

View full text Add to dashboard Cite

show abstract

“…This study improves our understanding of underprivileged people’s experiences and expectations of dental care and contributes to the development of person-centred care in dentistry. Additionally, our findings add the perspectives of people living with poverty to existing models and frameworks of PCC [ 1 , 2 , 3 , 8 , 10 ]. More specifically, our findings reinforce the pertinence of some models, especially those proposed by Mills et al and Scambler et al, which emphasize mutual trust, holistic care, empathy, and provision of information.…”

Section: Discussionmentioning

confidence: 72%

“…The past decade has seen significant strides away from the paternalistic model within dentistry [ 1 , 2 , 3 ]. Different governing bodies have encouraged patient-centred care and a few frameworks have been developed in Canada and the UK [ 4 , 5 , 6 , 7 , 8 , 9 ].…”

Section: Introductionmentioning

confidence: 99%

Developing Person-Centred Dental Care: The Perspectives of People Living in Poverty

Noushi

Bedos

2020

Dentistry Journal

View full text Add to dashboard Cite

Dentistry has seen a slow trend toward person-centred care (PCC), with most approaches developed by scholars who have tried to progress away from disease-centred care. Unfortunately, the perspectives and experiences of underprivileged people have not been considered in the development of these approaches. Our objective was thus to understand underprivileged people’s experiences and expectations about dental care and contribute to the development of person-centred dentistry. We conducted a qualitative descriptive study with a sample of 13 people living in poverty. We used a maximum variation sampling strategy and selected them among the users of a free dental clinic in Montreal, Canada. We conducted semi-structured interviews that we audio recorded, transcribed verbatim, and thematically analysed. Our main finding is that participants wanted to feel human and respected by dentists. More specifically, they wanted to be more involved in the dental care process through quality time and empathetic conversations with the dentist. They also wished for an exchange of information free of technical terms and built on mutual trust. In conclusion, person-centred dental care models should emphasize empathy, trust, and quality care beyond technical skills. Clinicians should provide comprehensive information in dental encounters and treat their patients as whole persons.

show abstract

“…As per Table 4, almost all PCC features and relational ethics actions were mentioned in articles belonging to group 1 (34)(35)(36)(37)(38)(39)(40)(41)(42)(43)(44)(45)(46)(47)(48)(49)(50).…”

Section: Article Groupsmentioning

confidence: 94%

Person-Centered Care From a Relational Ethics Perspective for the Delivery of High Quality and Safe Healthcare: A Scoping Review

Tomaselli

Buttiġieġ

Rosano³

et al. 2020

Front. Public Health

View full text Add to dashboard Cite

Background: The aim of this scoping review is to explore whether or not person-centered care (PCC), in its quest to deliver high quality and safe health care, has a relational-ethics perspective. To do so, we first need to relate the extant literature pertaining to PCC and relational ethics. To this extent, the specific features that define PCC and relational ethics were identified. PCC dimensions include: patient and provider concordance, improved health outcomes, improved patient safety, individual expectations, patients' integration within the environment, patient as a person, patient as an active part of society, dialogue and interaction, sharing experience, and documentation of patient's (person's) narrative. Relational ethics framework includes the following actions: mutual respect, engagement, embodied knowledge, environment, and uncertainty.Methods: Data were retrieved through multiple keywords search on PubMed, Medline, and Scopus. Inclusion/exclusion criteria were set, and these were based on year of publication (2008-2018), language, paper focus, research method and document types. A total of 23 articles (N = 23) were selected and reviewed. Content analysis was conducted in order to identify and compare the main features of PCC and relational ethics. Results:The most important relational ethics action referred to in conjunction with PCC features is environment (referred to as person's integration within a social environment/community). This is followed by mutual respect, engagement and embodied knowledge. These were the salient relational ethics actions both directly and indirectly linked to PCC. Uncertainty was the less recurrent relational ethical action mentioned.Conclusions: This paper revealed that while PCC features embrace most of the relational ethics approaches, these are not exploited in their entirety and therefore PCC emerges as a unique ethical stance in healthcare. PCC's ethical approach goes beyond what is explained within provider-patient relational ethics and emphasizes that the patient is an active person and a partner in care with capabilities and resources.Tomaselli et al. Person-Centered Care and Relational EthicsThis distinction enables us to explain the paradigm shift from "patient-centered" to "person-centered" care. The healthcare provider partnership and co-creation of the healthcare plan contributes to the delivery of high quality, safe and cost-contained healthcare.

show abstract

Person-centred care in dentistry - the patients' perspective

Abstract: A model of PCC in dentistry is proposed which has been generated from empirical evidence that represents the views of patients. It is hoped that this may inform and influence development of a tool to measure PCC within any future version of the DQOF.

Cited by 32 publications

References 22 publications

Factors influencing satisfaction with the process of orthodontic treatment in adult patients

Factors influencing satisfaction with the process of orthodontic treatment in adult patients

Developing Person-Centred Dental Care: The Perspectives of People Living in Poverty

Person-Centered Care From a Relational Ethics Perspective for the Delivery of High Quality and Safe Healthcare: A Scoping Review

Contact Info

Product

Resources

About