Personal and societal attitudes to disability

Daruwalla, Pheroza; Darcy, Simon

doi:10.1016/j.annals.2004.10.008

Cited by 239 publications

(171 citation statements)

References 27 publications

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“…For example, there is growing interest in understanding the travel behaviour (and constraints) of disabled persons (Daruwalla & Darcy, 2005;. A recent flurry of work addresses some of the knowledge gaps concerning this niche market: Darcy (2010) examines the accommodation information preferences of people with disabilities, making both a business and social inclusion argument for more accessible tourism; Chang and Chen (2012) study the complaints, and thereby the service needs, of disabled air travellers; Eichhorn et al (2008) explore the value of tourism information schemes for individuals with a disability; and Small et al (2012) decentre the visual gaze in tourism experiences through a focus on the multi-sensory nature of tourism for visually impaired persons.…”

Section: Under-researched Segmentsmentioning

confidence: 99%

Consumer behaviour in tourism: Concepts, influences and opportunities

Cohen

Prayag

Moital

2013

Current Issues in Tourism

568

333

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Although consumer behaviour (CB) is one of the most researched areas in the field of tourism, few extensive reviews of the body of knowledge in this area exist. This review article examines what we argue are the key concepts, external influences and opportune research contexts in contemporary tourism CB research. Using a narrative review, we examine the CB literature published in three major tourism journals from 2000 to 2012. Of 519 articles identified and reviewed, 191 are included in this article. We examine the development of and scope for future research on nine key concepts, including decision-making, values, motivations, self-concept and personality, expectations, attitudes, perceptions, satisfaction, trust and loyalty. We then examine three important external influences on tourism behaviour, technology, Generation Y and the rise in concern over ethical consumption. Finally, we identify and discuss five research contexts that represent major areas for future scholarship: group and joint decision-making, under-researched segments, cross-cultural issues in emerging markets, emotions and consumer misbehaviour. Our examination of key research gaps is concluded by arguing that the hedonic and affective aspects of CB research in tourism must be brought to bear on the wider CB and marketing literature.Keywords: consumption; travel; behaviour; marketing; research agenda Introduction Consumer behaviour (CB) involves certain decisions, activities, ideas or experiences that satisfy consumer needs and wants (Solomon, 1996). It is 'concerned with all activities directly involved in obtaining, consuming and disposing of products and services, including the decision processes that precede and follow these actions' (Engel, Blackwell, & Miniard, 1995, p. 4). CB remains one of the most researched areas in the marketing and tourism fields, with the terms 'travel behaviour' or 'tourist behaviour' typically used to describe this area of inquiry. Few comprehensive reviews of the literature on CB concepts and models exist in the field of tourism. Exceptions include Moutinho (1993) who reviews the social and psychological influences on individual travel behaviour with the aim of developing a model of tourist behaviour and Dimanche and Havitz (1995) Tourism, 2014 Vol. 17, No. 10, 872 -909, http://dx.doi.org/10.1080/13683500.2013 four concepts (ego-involvement, loyalty and commitment, family decision-making and novelty-seeking) in an attempt to methodologically advance CB in tourism studies.A lack of comprehensive reviews is not only due to the extensive breadth of the topic area itself, but also because travel behaviour is generally considered as a continuous process that includes varied yet inter-correlated stages and concepts that cannot always be analysed separately (Mill & Morrison, 2002). Tourism researchers have reviewed individual concepts (e.g. Riley, Niininen, Szivas, & Willis, 2001, on loyalty), specific influences (e.g. Moutinho, 1993, on social influences on CB), and particular research contexts (e.g. Hong, Lee, L...

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Section: Under-researched Segmentsmentioning

confidence: 99%

Consumer behaviour in tourism: Concepts, influences and opportunities

Cohen

Prayag

Moital

2013

Current Issues in Tourism

568

333

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“…Phillips and Jang (2008) examined how attitude is influenced by two components (cognitive and affective) of destination image. Daruwalla and Darcy (2005) addressed several theoretical and conceptual frameworks of attitude formation and change although their study particularly focused on attitude toward disabilities.…”

Section: Attitude Formation Toward a Destinationmentioning

confidence: 99%

Study abroad motivations, destination selection and pre-trip attitude formation

Nyaupane

Paris

Teye

2010

Int. J. Tourism Res.

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This study examines the role of motivations, prior travel experience, social ties and destination in pre-trip attitude formation. The sample for this study is composed of a group of university students who recently participated in study abroad programs to the South Pacific or Europe. The results revealed that academic motivations and social ties influence students" destination selection for the study aboard program. Social motivation emerged as the most important factor that influences attitude toward the destinations prior to the trip.Further analysis found that the destination intended to visit mediates the effect of social motivation on pre-trip attitude formation.

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“…McKercher, Packer, Yau and Lam (2003) discuss the social model in the context of the biopsychosocial approach, where the interactions between impairment, environment and industry are complex social constructions. Daruwalla and Darcy (2005) undertook research examining the effectiveness of disability awareness training on challenging attitudinal barriers within the tourism industry. Their findings show disability-awareness training to be an effective mechanism for changing attitudes when coupled with direct contact with PwD and ongoing workplace reinforcement.…”

Section: Literaturementioning

confidence: 99%

(Dis)Embodied Air Travel Experiences: Disability, Discrimination and the Affect of a Discontinuous Air Travel Chain

Darcy

2012

Journal of Hospitality and Tourism Management

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This article presents an investigation of the embodied air travel experiences of people with disability. The study was informed by human rights frameworks, social approaches to disability and critical tourism. The research design included a review of newspaper articles, human rights complaint cases, open-ended responses to a survey on the tourism experiences of people with disabilities and semistructured in-depth interviews. The findings revealed that the air travel practices routinely contravened disability discrimination legislation and identified a series of socially constructed constraints across the air travel chain from the preplanning of trips through to disembarking after a flight. What emerged from these experiences was that the embodied individuals became (dis)embodied at each stage of the air travel chain. The inequitable, inaccessible, undignified and dependent practices resulted in heightened anxiety, increased helplessness and, in some cases, humiliation to which they were not subjected in their everyday lives.

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Personal and societal attitudes to disability

Cited by 239 publications

References 27 publications

Consumer behaviour in tourism: Concepts, influences and opportunities

Consumer behaviour in tourism: Concepts, influences and opportunities

Study abroad motivations, destination selection and pre-trip attitude formation

(Dis)Embodied Air Travel Experiences: Disability, Discrimination and the Affect of a Discontinuous Air Travel Chain

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