a b s t r a c tStudies have identified constraints with the way that accessible accommodation information is documented and marketed. Yet, no research has investigated the criteria that people with disabilities determine as 'important' to selecting accommodation and their preference for presenting this information. This paper presents the results of a survey (n = 566) to determine the relative importance of room selection criteria through the development of a 55-item Hotel Accessibility Scale. Four information formats were then presented to ascertain the preferences of the respondents. The results suggest that while sociodemographic variables offered some insight into criteria selection, the most significant explanation for criteria selection and information preferences were the dimensions of disability and level of support needs. The preferred format of accessible accommodation information provision was based on a combination of textual, floorplan and digital photography. The management implications suggest that detailed information provision using this format has benefits for accommodation stock yield and social sustainability.Crown

This article examines the concept of a whole-of-life approach to tourism through presenting the case for 'accessible tourism'. The importance of this approach is that it has been estimated that 30% of a population will have access requirements at any point in time, and most people will have a disability at some stage during their life. This article presents the case for proactively developing a strategic accessible tourism approach by presenting a brief background to the area. First, the article outlines the relationship between access, disability, ageing and tourism. Second, it reviews the development of easy access markets and accessible tourism, and places these in context to universal design. Third, the article overviews pertinent legislation that shapes the accessible tourism environment in Australia. Fourth, accessible environments are placed within context to destination management and accessible destination experiences. The article concludes by presenting four contemporary Australian examples of accessible destination experiences within broader destination management approaches.

The research addresses theoretical and conceptual frameworks dealing with the formation and change of attitudes, cognitive dissonance, positive and negative prejudice, the concept of "spread", overt and covert attitudes and their formation, and the nexus between attitudes and behavior to disability. Two attitude scales, the Interaction with Disabled Persons and the Scale of Attitudes toward Disabled Persons are reviewed. Results of two studies are presented. Major findings are that it is easier to change societal attitudes than personal attitudes. Additionally, the use of contact with a person with a disability was more efficacious in changing attitudes than only information provision. Implications for the practice of hospitality and tourism management service provision are discussed.

KEY WORDS: human resource management, community sport organisations, volunteers This study used a human resource management (HRM) approach to examine the efficacy of volunteer management practices in predicting perceived problems in volunteer retention. Participants were a sample of 375 Australian Rugby Union clubs from across the country. Confirmatory factor analysis was used to examine the properties of a hypothesised reflective measurement model with seven volunteer management constructs (planning, recruitment, screening, orientation, training and support, performance management, and recognition). The efficacy of volunteer management practices was tested using regression analysis.

No abstract