Personal, Führung und Organisation in IPSS

Wilkens, Uta; Voigt, Bernd-Friedrich; Lienert, Antje; Süße, Thomas

doi:10.1007/978-3-662-48018-2_14

Cited by 4 publications

(8 citation statements)

References 22 publications

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“…In order to specify a distinct form of organizational improvisation for PSS, an online-based survey among German engineers was conducted between summer 2012 and spring 2013 by a group of PSS researchers in Germany [29]. The survey had a return of 172 questionnaires (see sample structure in Appendix A).…”

Section: Data Collection and Evaluationmentioning

confidence: 99%

Organizing the Integration Demands Across PSS Life Cycles: Towards a Specific form of Improvisation for Creating Customer-specific Solutions

Süße

2016

Procedia CIRP

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This paper seeks to explore a distinct form of improvisation as a specific coping mechanism for organizing the integration demands across PSS life cycles. The line of argumentation is based on state-of-the art literature which calls for a new form of organizing in PSS and the recent theoretical discourse of organizational improvisation in organization research. It is argued that organizational improvisation addresses the high integration demands and fosters the capability of innovative ad hoc problem-solving in PSS. An empirical investigation is introduced in order to specify a distinct pattern of organizational improvisation for PSS as a context of highly integrated value creation. The empirical results reveal a specific form of improvisation which can be characterized as a pattern of rapid responses for solving ad hoc problems in a selective bricolage of internal and external knowledge. On this basis an improvisation-integration model is suggested which outlines that organizational improvisation, as specified in this paper, may contribute to the mutual integration of product and service in a customer-specific way.

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Section: Data Collection and Evaluationmentioning

confidence: 99%

Organizing the Integration Demands Across PSS Life Cycles: Towards a Specific form of Improvisation for Creating Customer-specific Solutions

Süße

2016

Procedia CIRP

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“…These critical competencies for coping with Industry 4.0 work environments have already been specified and empirically investigated in several studies in terms of coping with complexity, multiple role development, collaboration and continuous reflection-on-action within (remote) work settings (Petzold/Bullinger-Hoffman 2017; Wilkens et al 2017;Voigt et al 2015;Spath et al 2013), process oriented thinking and remodelling the use and management of knowledge (Gronau 2020) as well as digital competencies (Süße et al 2018).…”

Section: Introduction and Problem Definitionmentioning

confidence: 99%

“…When considering concepts that focus on the front-end, a shift occurs with regard to the consideration of important competencies. Regarding front-end work settings, employees have to be able to work within heterogeneous teams and combine different knowledge sets in order to create customer-centred problem solutions, which is why the set of competencies deemed most important is leaning towards team interaction abilities (Mänz et al 2013;Wilkens et al 2017). Regarding the identified competency facets by Wilkens et al (2017) a business simulation was introduced for a specific PSS working environment, mainly focussing on elements such as cooperation and team work within a digital learning environment (Voigt et al 2015;Cibat et al 2017).…”

Section: Introduction and Problem Definitionmentioning

confidence: 99%

“…To fulfil this task, the teams work through three simulation scenarios (see illustration 1), which are based on the competence facets according to Wilkens et al (2017).…”

Section: Introduction Of a Simulation Laboratory For Collaborative Work Settingsmentioning

confidence: 99%

“…The simulation laboratory is accompanied by a measurement approach specifically adapted to the scenarios. The measurement approach builds on research findings from the fields of game-based learning (Pan, Lo & Neustaedter, 2017) and competence measurement methods (Wilkens et al, 2017). In addition, formative factors as well as moderators and performance outputs are measured (see Figure 2).…”

Section: Introduction Of a Simulation Laboratory For Collaborative Work Settingsmentioning

confidence: 99%

See 2 more Smart Citations

Developing competencies for collaborative work settings in a virtual simulation laboratory - Training approach and performance measurement

Beyer¹,

Keskin²,

Berndt³

2021

Competence Development and Learning Assistance Systems for the Data-Driven Future

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In our paper we present first performance measurement results of a digital simulation laboratory, which is applied in the context of industrial front-end team training. The design of the simulation laboratory is oriented towards an Escape Room. First, we situate the presented approach within existing competency understandings and accompanying training approaches in the context of Industry 4.0 Performance measurement for front-end training has been a challenge in this context so far, since performance, unlike in the back-end, is not attributable to specific production results, but becomes visible on a superior process level. Building on the competency facets of complexity management, self-reflection, creative problem solving, and cooperation (Wilkens et al., 2017) as well as action implementation (Heyse & Erpenbeck, 2009), the performance measurement presented addresses the question which individual competencies have an impact on team performance in the simulation scenario. Preliminary results show that the individual competencies among team members have a lower impact on performance than moderating factors such as heterogeneity and cohesion within the team. In order to increase the performance of front-end teams, it therefore appears to be reasonable to focus more on developing team structures rather than only on individual competence development.

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New Perspectives for Generating Smart PSS Solutions – Life Cycle, Methodologies and Transformation

et al. 2017

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Personal, Führung und Organisation in IPSS

Cited by 4 publications

References 22 publications

Organizing the Integration Demands Across PSS Life Cycles: Towards a Specific form of Improvisation for Creating Customer-specific Solutions

Organizing the Integration Demands Across PSS Life Cycles: Towards a Specific form of Improvisation for Creating Customer-specific Solutions

Developing competencies for collaborative work settings in a virtual simulation laboratory - Training approach and performance measurement

New Perspectives for Generating Smart PSS Solutions – Life Cycle, Methodologies and Transformation

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