Personalisation of Generic Library Search Results Using Student Enrolment Information

Alaofi, Marwah; Rumantir, Grace Widjaja

doi:10.5281/zenodo.3554727

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Librarians Learning from the Retail Sector: Reaching Out to Online Learners Using Customer Relationship Management

Lillard

Al-Suqri²

2019

J. arts soc. sci.

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This article draws on existing literature to examine the case for libraries to adopt Customer Relationship Management (CRM), in order to remain competitive and to meet the needs of users, especially the growing numbers of online learners. It identifies the main challenges being faced by libraries as the information-seeking environment evolves, examines the potential role of CRM in addressing these challenges, and explores the barriers as well as the opportunities that must be addressed by libraries to help ensure the success of CRM initiatives.

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Librarians Learning from the Retail Sector: Reaching Out to Online Learners Using Customer Relationship Management

Lillard

Al-Suqri²

2019

J. arts soc. sci.

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Design of a Course Recommender System as an Application of Collecting Graduating Attributes

Bakhshinategh¹

2016

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Personalisation of Generic Library Search Results Using Student Enrolment Information

Cited by 2 publications

References 18 publications

Librarians Learning from the Retail Sector: Reaching Out to Online Learners Using Customer Relationship Management

Librarians Learning from the Retail Sector: Reaching Out to Online Learners Using Customer Relationship Management

Design of a Course Recommender System as an Application of Collecting Graduating Attributes

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