Perspectives on AFVs: State and city government fleet manager survey

Perspectives on AFVs: State and city government fleet manager survey

“…When asked about specific complaints, 28% percent of state and 33% of city fleet managers reported receiving at least one of the eight specific performancerelated complaints, with "lacking power," and being "hard to start" being the most common. The rate of reports of specific performance complaints was much higher than in the previous federal fleet manager survey (Whalen and Coburn, 1997), where just over 5% of fleet managers reported complaints. It is also worthwhile to note that in this survey 67% of state and 75% of city fleet managers identified their primary AFV type as an aftermarket conversion (CNG-CON or LPG); more than 80% of the complaints were from these fleet managers.…”

“…Overall, a considerable number of performance-related complaints about AFVs were reported by these state and city fleet managers. The number of these fleet managers reporting vehicle performance problems was markedly higher than the results seen in a previous survey (Whalen and Coburn, 1997) involving federal government fleet managers (28% of state and 33% of city fleet managers reported performance complaints compared to just over 5% of the federal fleet managers). One possible reason is the disparity in the composition of the fleets.…”

“…In 1996, a survey was conducted with federal fleet managers who were operating AFVs (Whalen and Coburn, 1997). This survey was designed to collect information from fleet managers about in-service AFVs in federal fleets.…”

“…NREL personnel developed the survey questionnaire, which included questions about AFV acceptability, fuel use, and subjective vehicle performance. The survey included the same questions asked of federal fleet managers during an earlier survey (Whalen and Coburn, 1997), in addition to several new questions. The new questions sought additional feedback on fuel stations, vehicle maintenance, overall satisfaction, and costs of operating AFVs.…”

“…For this survey report, fleet managers from state and local government were interviewed as a follow up to the previous surveys conducted with fleet managers and drivers operating AFVs in federal government fleets. The results from the federal fleet surveys have been summarized and reported previously (Whalen and Coburn, 1997). The surveys were developed to collect information on fuel use, fuel availability, vehicle performance, maintenance, and acceptability from the perspective of both drivers and fleets.…”