Persuasive Practices: Learning from Home Security Advisory Services

Dolata, Mateusz; Comes, Tino; Schenk, Birgit; Schwabe, Gerhard

doi:10.1007/978-3-319-31510-2_15

Cited by 12 publications

(14 citation statements)

References 14 publications

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“…My results confirm that cybersecurity advocates, as risk communicators, exercise many of the same risk communication and advocacy best practices observed in other fields such as health (Covello, 1997), environmental hazards (Sandman, 2013), and home security (Dolata et al, 2016). For example, they expressed common goals, such as building trust, creating awareness strategies, and motivating people to act.…”

Section: Advancing Risk Communicationsupporting

confidence: 66%

The Work of Cybersecurity Advocates

Haney

Lutters

2017

Proceedings of the 2017 CHI Conference Extended Abstracts on Human Factors in Computing Systems

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Cyber attacks are on the rise, with potentially devastating effects at the personal, business, and national levels. Despite real and evolving cyber threats, people often fail to implement and effectively use basic, well-known cybersecurity technologies and practices. Further contributing to the cybersecurity problem is the shortage of security personnel to address these challenges.A critical role and force-multiplier in security adoption is the cybersecurity advocate: a security professional who has the skills to effectively promote security and facilitate positive security behavior change. Cybersecurity advocates attempt to remedy implementation failures by promoting and facilitating the adoption of security best practices and technologies as an integral component of their jobs.Currently, there is no clear career track and few resources for educating professionals on how to be good cybersecurity advocates. Furthermore, it is unclear as to what advocacy techniques may be most effective. In addition to the bias towards technical skills, these gaps are likely due to the fact that we have little understanding of the work practices and competencies that lead to successful security advocacy.

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Section: Advancing Risk Communicationsupporting

confidence: 66%

The Work of Cybersecurity Advocates

Haney

Lutters

2017

Proceedings of the 2017 CHI Conference Extended Abstracts on Human Factors in Computing Systems

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“…Based on these findings, especially with the group support systems-based studies with the U.S. public schools in Washington, D.C., and the USS Coronado, we have found that the work done with the last mile, that is, how to develop proof of use, may bring highly interesting theoretical findings. For example, the USS Coronado launched a research stream that developed collaboration technologies to assist decision making [9] that led to major breakthroughs in this area.…”

Section: Discussionmentioning

confidence: 99%

“…In many European countries, safety-aware home owners can call a special local police officer to give them advice on how to make their homes more burglary-proof. In 2012, one of the authors launched a project to support the police officers' work by providing them with a tablet computer and advisorysupporting software [9]. The initial solution was informed by a previous research stream on advisory support systems.…”

Section: Smartprotectormentioning

confidence: 99%

Advancing Design Science Research with Solution-based Probing

Briggs¹,

Böhmann²,

Schwabe³

et al. 2019

Proceedings of the Annual Hawaii International Conference on System Sciences

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We propose solution-based probing as an extension of action design research. The core idea is that researchers bring a prototype solution (probe) into one or more fields and explore to synthesize robust and generalizable design knowledge, along with knowledge of the phenomena and correlations we discover. We believe proposing solutions creates opportunities for researchers to innovate and to document the impact. In addition, solutions can be effective probes for advancing theory, in terms of design theories and in creating exploratory foundations for behavioral and causal theory. We illustrate solution-based probing with four exemplar studies in the areas governance of municipalities, police work in informing citizens, learning in public schools, and naval decision making. We identify critical activities for ideating and initiating solutionbased probing and for deriving sustainable solutions and scholarly knowledge from such studies. Finally, we discuss future directions for improving researchers' ability to conduct high-impact solutionbased probing research.

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“…They were shown to enhance the transparency of the financial encounters [6], lead to more intensive exchange of information and better knowledge transfer [13], [19], and enhanced the overall satisfaction with pragmatic and hedonic elements of the service [18]. Beyond the financial domain, the tools helped establishing more effective advisory practices leading to empowered advisors [20], enhanced persuasion [7], [8], more joyful interaction between the interlocutors [21] and better in-process documentation [5]. Virtual assistants have potential to extend this, while giving the computer access to the verbal communication between the advisor and the advisee.…”

Section: It In Advisory Servicesmentioning

confidence: 99%

“…Enforced or exhaustive usage of a computer may corrupt conversations [1], [2], hinder relationship building [3], and require longer and more intensive tuning in [4]. However, automated processing and documentation bears chance to reduce the pre-and post-processing overhead for the advisors [5], and enhance the transparency and persuasiveness [6]- [8]. Consequently, researchers made significant effort to hide the computer and to integrate the automated processing as much as much as possible with existing practices [9], [10].…”

Section: Introductionmentioning

confidence: 99%

When a computer speaks institutional talk: Exploring challenges and potentials of virtual assistants in face-to-face advisory services

Dolata

Kılıç

Schwabe

2019

Proceedings of the Annual Hawaii International Conference on System Sciences

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Advisory services are a highly sensitive form of collaboration: they rely on a clear distribution of roles between human participants who act according to an implicit set of practices and scripts. As such, they do not offer a specific role to a virtual assistant. At the same time, the technological improvements make the promise that institutional settings may be soon complemented with technology that allows for asking questions using natural speech, understands the context, and provides answers based on online processing of data. This article explores challenges and potentials of virtual assistants in advisory services while analyzing data from interviews and a workshop with clients and advisors from financial advisory services. It links the insights from the field with the institutional talk perspective. The findings unveil, that the concerns and hopes of potential users relate to their position and an implicit understanding of what an advisory service is about. This calls for careful and attentive design approach towards virtual assistants in advisory services.

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Persuasive Practices: Learning from Home Security Advisory Services

Cited by 12 publications

References 14 publications

The Work of Cybersecurity Advocates

The Work of Cybersecurity Advocates

Advancing Design Science Research with Solution-based Probing

When a computer speaks institutional talk: Exploring challenges and potentials of virtual assistants in face-to-face advisory services

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