Pervasive Information Architecture and Media Ecosystem: A Brazilian Video on Demand User Experience

Agner, Luiz; Necyk, Barbara; Renzi, Adriano Bernardo

doi:10.1007/978-3-319-58640-3_41

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Cited by 2 publications

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“…These cross-channel errors could not be traced using usability heuristics proposed for isolated devices, as they are problems surfaced through the change of interactive channels. This first experimentation with the UX heuristics is a step forward from previous research (Agner et al 2017), regarding the analysis of the ecology system GloboPlay, where results showed that Nielsen and Molich's 10 heuristics (desktop interfaces) and Resmini and Rosatti's 5 heuristics (information architecture) were not enough to classify all problems noted by users in cooperative evaluation.…”

Section: Discussionmentioning

confidence: 89%

UX Heuristic evaluation of cross-channel interaction systems: first experimentations

Renzi

Almeida

2020

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This is the first experimentation using the 9 UX heuristics (Renzi 2016) as a guide for a cross-channel system ecology heuristic evaluation. The paper presents the preparations, proceedings and results of the Airbnb system ecology UX evaluation, permeating three digital devices – smartphone, desktop computer and tablet – in order to simulate a cross-channel user experience journey in four micro-moments.

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Section: Discussionmentioning

confidence: 89%