Pet owners’ perceptions of veterinary safety practices

Abstract

Veterinary workers must care for their animal patients while simultaneously protecting their own health and safety. This process can be complicated by the presence and perception of pet owners who may not agree with a given tactic used to protect veterinary workers from injury. We conducted focus groups of pet owners in the Seattle area during November 2016 to gain a deeper understanding of their perceptions relating to veterinary worker safety practices. Focus group interviews were recorded and transcribed and study themes identified and summarised. Twenty pet owners participated in three focus groups. Study themes arising from the focus group discussions could be categorised into human, animal, behavioural and environmental domains as outlined in a One Health Occupational Safety and Health (OHOSH) model. Communication was a recurring study theme identified, suggesting that lacking or impaired veterinary personnel-client communication plays a key role in the safe delivery of veterinary services and can negatively impact the use of safety practices among veterinary personnel. Our study suggests that it is important for veterinary personnel to communicate to clients the reasons for policies related to worker safety. Such communication can help engage the veterinary client in order to effectively avoid situations that precipitate injury.

‘No‐one knows where you are’: veterinary perceptions regarding safety and risk when alone and on‐call

“…There could be a lack of appropriate restraint or competent handling, yet vets felt pressured to proceed with treatment regardless. This result is mirrored by research examining pet owner perceptions of veterinary safety practices, 28 where a lack of communication between the vet and the client regarding safety was linked to reduced utilisation of safety procedures by vets. Recent research highlights vet–client communication as an important element to increase client adherence to treatment regimens, encourage mutual respect and increase client satisfaction 29 .…”

Lone working in veterinary practice: out of sight, out of mind?

“…One recent study identified poor communication as a recurring barrier to clients’ appreciation of safety practices for vets and suggested that communication plays a key role in the ability of the vet to explain and maintain their personal safety and avoid situations which predispose to injury 18 . Good communication and the ability to manage expectations may, therefore, be even more important out‐of‐hours, and lone workers may also benefit from training in specific forms of communication.…”