Pharmacist–patient communication on use of antidepressants: A simulated patient study in community pharmacy

Chong, Wei Wen; Aslani, Parisa; Chen, Timothy

doi:10.1016/j.sapharm.2013.05.006

Cited by 50 publications

(34 citation statements)

References 67 publications

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“…32 Findings add to studies conducted in the USA, 33,62,63 in Europe 28-30 and elsewhere. [64][65][66] Qualitative design has seldom been used in this area of research 33,66 and the exploratory design used here made it possible to obtain an understanding of pharmacists' practices from their perspective and give voice to their recommendations for practice improvement. The information gathered could be used to inform the development of training and tools that respond to pharmacists' needs and constraints, a process in which the authors are currently engaged.…”

Section: Discussionmentioning

confidence: 99%

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Perspective of community pharmacists on their practice with patients who have an antidepressant drug treatment: Findings from a focus group study

Guillaumie

Moisan

Grégoire

et al. 2015

Research in Social and Administrative Pharmacy

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Section: Discussionmentioning

confidence: 99%

“…Finally, audio or videotaping simulated-patient methods might have provided a more accurate picture of practices than focus groups. 69 This strategy has been used in previous studies on pharmaceutical care delivery in depression 44,64,65 and for other conditions 91 ; it should also be considered for use in the future.…”

Section: Strengths and Limitationsmentioning

confidence: 99%

Perspective of community pharmacists on their practice with patients who have an antidepressant drug treatment: Findings from a focus group study

Guillaumie

Moisan

Grégoire

et al. 2015

Research in Social and Administrative Pharmacy

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“…[52][53][54][55][56][57][58][59] Few researchers have studied the effects of rapport building between pharmacists and patient. [60][61][62] …”

Section: Building Rapportmentioning

confidence: 99%

Hospital pharmacists' perceptions of medication counseling: A focus group study

Chevalier

Watson

Barras

et al. 2016

Research in Social and Administrative Pharmacy

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BackgroundMedication counselling sessions are key times for a pharmacist to speak to patients about their medications and the changes made to their therapies during their hospital stay. ObjectivesTo explore hospital pharmacists' perceptions of their roles and goals in patient medication counselling, and perceived barriers and facilitators to achieving their goals. MethodsHospital pharmacist focus groups were held in two tertiary referral hospitals. Eligible pharmacists had provided medication counselling within the previous six months in inpatient and/or outpatient settings. Interested pharmacists attended a focus group designed to elicit their opinions and perceptions of patient medication counselling. Focus groups were audio recorded and transcribed verbatim. Inductive thematic analysis was applied to the data to identify initial patterns (codes) which were then organized into common overarching themes using NVivo ® software. The codes were reviewed for reliability by pharmacists independent of the focus groups. ResultsSix, one-hour focus groups were conducted with a total of 24 pharmacists participating. Saturation of information was determined after four focus groups. Greater than 80% consensus was achieved for reliability of the identified codes. A number of themes emerged from these codes around the goals, roles, and the barriers and facilitators to meeting these goals. Pharmacists' patient-centred goals in medication counselling were to build rapport, to empower patients and to improve patients' experience, health and safety. These goals would be accomplished through specific roles such as being an assessor, educator and problem-solver. Pharmacists frequently cited time pressures caused by systemic (hospital), and pharmacy specific processes as key challenges to achieving their goals. Factors that enabled pharmacists to meet their goals were those related to effective interprofessional collaboration and the quality of professional practice (such as training, expanded roles and advanced planning for discharge). ConclusionsHospital pharmacists emphasised patient-centred goals in medication counselling and outlined the challenges to meet those goals. The findings from this study will be used to develop strategies for effective communication and inform pharmacy practice changes to improve patient care. Key Words Hospital pharmacist Focus group Goal Role Communication M A N U S C R I P T A C C E P T E D ACCEPTED MANUSCRIPTPage 2 of 27 IntroductionDischarge from hospital to community or to other healthcare facilities marks an important transition in care for patients. Discharge and other transitions such as admission to hospital or transfers within a hospital have been identified as particular times when patients may be at risk of experiencing medication errors and adverse events. 1-3 Medication counselling opportunities are key times for pharmacists to speak to patients about their medications and the changes made to their therapies during their hospital stay. 2,[4][5][6][7] Failure by a hospital phar...

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“…[35][36][37] The extraversion trait describes behaviours such as being "energetic", "enthusiastic", "social", "assertive", "confident", and "ambitious". 35 The agreeableness trait refers to behaviours such as being "altruistic", "cooperative", "willing to conform to group norms", and "displaying warmth and kindness".…”

mentioning

confidence: 99%

Professional Culture and Personality Traits of Hospital Pharmacists across Canada: A Fundamental First Step in Developing Effective Knowledge Translation Strategies

Rosenthal

Hall

Bussières

et al. 2015

CJHP

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Background: Evidence for the value of pharmacists' interventions in the care of patients is strong and continues to grow, but the rate at which these new practice opportunities are being integrated into daily practice has not kept pace. The knowledge translation literature suggests that before effective change strategies can be implemented, a better understanding of the current environment must be obtained. Two important factors within the practice environment are the professional culture and personality traits of group members. Objective: To gain insight, at a national level, into the culture of hospital pharmacy, using the Organizational Culture Profile, and into hospital pharmacists' personality traits, using the Big Five Inventory. Methods: A cross-sectional survey of hospital pharmacists from across Canada was conducted intermittently over the period August 2012 to September 2013. The online survey contained questions about demographic characteristics and practice setting, as well as questions from the Organizational Culture Profile and Big Five Inventory. The survey link was distributed directly to hospital pharmacists or made available through provincial monthly newsletters. All data were analyzed descriptively and inferentially. Results: In total, 401 surveys were returned. Descriptive analyses from the Organizational Culture Profile revealed that most respondents perceived value in the factors of supportiveness, competitiveness, and stability. Descriptive analyses from the Big Five Inventory revealed that respondents may have been more likely to exhibit behaviours in line with the trait of conscientiousness. Several significant subgroup differences were noted in relation to levels of education, regions of practice within Canada, years in practice, and proportion of time spent conducting clinical duties. Conclusions:The results from this survey provide preliminary insight into the professional culture and personality traits of Canadian hospital pharmacists. It will be important to explore these findings in more depth to maximize the success of any future practice change initiatives.

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Pharmacist–patient communication on use of antidepressants: A simulated patient study in community pharmacy

Cited by 50 publications

References 67 publications

Perspective of community pharmacists on their practice with patients who have an antidepressant drug treatment: Findings from a focus group study

Perspective of community pharmacists on their practice with patients who have an antidepressant drug treatment: Findings from a focus group study

Hospital pharmacists' perceptions of medication counseling: A focus group study

Professional Culture and Personality Traits of Hospital Pharmacists across Canada: A Fundamental First Step in Developing Effective Knowledge Translation Strategies

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