1989
DOI: 10.1108/eum0000000001717
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Phases and Levels of Organisational Change

Abstract: Kubler‐Ross′ stages of death and dying – denial, anger, bargaining, depression and acceptance‐have formed the basis of much of the therapeutic work with the terminally ill. As death and dying are the ultimate instances of change in a person′s life, it is hypothesised that Kubler‐Ross′ work has an application to the theory and process of change. A four‐stage model of organisational change‐denying, dodging, doing and sustaining – based on Kubler‐Ross is presented. These four stages are linked to the four organis… Show more

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Cited by 18 publications
(58 citation statements)
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“…Referring to Table 1, the fi rst stage of the four stage model is referred to as Denial, this is where the idea of change or the change itself is fi rst introduced to individuals. 5,12,19 Th is stage oft en involves individuals not believing in the change and convincing themselves that they won't have to go through the change. Two approaches that can assist individuals through this initial stage of change are communication and time.…”
Section: Four-stage Model Of Changementioning
confidence: 99%
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“…Referring to Table 1, the fi rst stage of the four stage model is referred to as Denial, this is where the idea of change or the change itself is fi rst introduced to individuals. 5,12,19 Th is stage oft en involves individuals not believing in the change and convincing themselves that they won't have to go through the change. Two approaches that can assist individuals through this initial stage of change are communication and time.…”
Section: Four-stage Model Of Changementioning
confidence: 99%
“…Th ere is a vast amount of literature on how people cope with change. 3,7,[20][21][22][23][24] It is beyond the scope of this paper to discuss all change management theories; however, a description of the four stage model 5,12,19 that guided this study will be outlined in the methods section of this paper. Th e four-stage model was viewed as providing support to staff moving through a change process, as it accounts for how people cope with change and was therefore, viewed as an appropriate model for this study.…”
Section: Change Managementmentioning
confidence: 99%
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