This systematic review discusses the shifted paradigm in the place-making concept, from being focused on physical changes in the environment (product-oriented) created by urban planners, towards place-making as an iterative process that involves various actors other than the planning professionals. Despite this conceptual reorientation that was emerged in the 1960s, important discussions, such as factors that support or obstruct the process of place-making are often mentioned incidentally in publications without being systematically analysed across cases. Therefore, this paper aims to bring a better overview of the concept of place-making as a process by combining theoretical and empirical research in the planning context. To achieve this aim, a systematic literature review of 61 articles published between 1960 and 2016 has been used. This research demonstrates a variety of approaches, influential factors, and outcomes of place-making. It points out the importance to take into considerations the interplays among the roles of actors, along with physical-spatial elements of places. These factors should be acknowledged in combination with the others, rather than being treated as unidimensional. Such circumstances not only lead to viable place-making but also bring positive social impacts to local communities, especially on gaining local empowerment, enhancing social ties, reinforcing place identity, and increasing quality of life.