Platform governance for sustainable development: Reshaping citizen-administration relationships in the digital age

Janowski, Tomasz; Estévez, Elsa; Baguma, Rehema

doi:10.1016/j.giq.2018.09.002

Cited by 106 publications

(71 citation statements)

References 69 publications

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“…Changing governance paradigms has been shaping and reshaping the landscape of citizen-administration relationships, from impartial application of rules and regulations by administration to exercise its authority over citizens (bureaucratic paradigm), through provision of public services by administration to fulfil the needs of citizens (consumerist paradigm), to responsibility-sharing between administration and citizens for policy and service processes (participatory paradigm) [5].…”

Section: Literature Review and Research Methodsmentioning

confidence: 99%

Improving Client-Oriented Approach in the Provision of Public Services in the Context of Digitalization

Zvereva¹,

Ilyashenko²,

Голубцова³

2020

Proceedings of the “New Silk Road: Business Cooperation and Prospective of Economic Development” (NSRBCPED 2019)

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The Quality of public services is a very significant and urgent problem of modern reality.Training of employees of Executive authorities in modern conditions is a socially important issue due to the fact that the client-oriented approach is extremely important. At the same time, the set of organizations providing state and municipal services plays an important role in the organization of relations with the population of the population, indirectly affects the maintenance of social stability in the state.Implementation of the client-oriented approach is impossible without proper training of employees of the relevant authorities. And for the full implementation of the client-oriented approach it is extremely important to monitor the quality of public and municipal services.Taking into account these components for the purpose of qualitative implementation of the mechanism of clientorientation in the provision of public services in this study, the main theoretical issues characteristic of modern reality are considered. They are largely due to the digitalization of public relations in General, the introduction of e-government. The study also offers a number of practical solutions for the qualitative implementation of the client-oriented approach. This is an open access article distributed under the CC BY-NC 4.0 license -http://creativecommons.org/licenses/by-nc/4.0/. 566 the Russian Federation. Despite the significant reflection of this problem, at present the issues of forming a clientoriented approach to the provision of state and municipal services remain relevant and require further research and development.

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Section: Literature Review and Research Methodsmentioning

confidence: 99%

Improving Client-Oriented Approach in the Provision of Public Services in the Context of Digitalization

Zvereva¹,

Ilyashenko²,

Голубцова³

2020

Proceedings of the “New Silk Road: Business Cooperation and Prospective of Economic Development” (NSRBCPED 2019)

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“…Participation or deliberation platforms may foster citizen participation in policy deliberation (Desouza and Bhagwatwar 2014;Aitamurto and Landemore 2016;Aragón et al 2017;Garard et al 2018;Sørensen and Torfing 2018;De Blasio and Selva 2019). Co-production platforms may enable public authorities to engage citizens in improving the delivery of government services (Linders 2012;Falco and Kleinhans 2018a;Janowski et al 2018) and multi-stakeholder platforms may allow diverse groups to engage in productive exchange (Steins and Edwards 1999;Selsky and Parker 2010;Adekunle and Fatunbi 2012).…”

Section: Why Are Governance Platforms Potentially Important?mentioning

confidence: 99%

Can the power of platforms be harnessed for governance?

Ansell

Miura

2019

Public Administration

101

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Although not as eye‐catching as their business counterparts, many public and private institutions are currently experimenting with using platforms as a strategy of governance. Governance platforms are now being constructed by a wide array of actors at different geographical scales and across a wide range of issue areas. Although often enabled by digital technology, governance platforms fundamentally embody a new organizing logic to achieve distributed participation and mobilization. While private platforms are transforming the way that companies create and market their products or services and shifting the fundamental logic of how value is produced and appropriated, can this powerful organizing logic be harnessed for public as well as private purposes? We investigate how governance platforms generate powerful effects and survey the extant literature on governance platforms. We conclude that governance platforms do demonstrate promise, although they face a number of challenges.

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“…Janowski et al [48] develop a conceptual framework for citizen-administration relationships under the platform governance paradigm, which is used to explain how the government can empower citizens to create value by themselves. This study is based on an international perspective, which is difficult to apply directly to the Chinese context.…”

Section: Conceptual Frameworkmentioning

confidence: 99%

Holistic Governance for Sustainable Public Services: Reshaping Government–Enterprise Relationships in China’s Digital Government Context

Ding

2020

IJERPH

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The notion of holistic governance was originally proposed to make up for the fragmentation of public service provision. However, such a notion also has a great potential to be transferred and understood in the digital government context in China, where there is an increasing need to reshape the landscape of government–enterprise relationships that can enable enterprises to involvement effectively in holistic governance, or the planning and design of public services. However, previous empirical studies on holistic governance have neglected the question of how to make this happen. The aim of this article is to fill these gaps, building on holistic governance theory, this article offers a theoretical framework for government–enterprise relationships under the holistic governance paradigm. The framework identifies a comprehensive set of relationships that explain how these relationships affect enterprises’ participation in public service provision. The empirical analysis is based on case studies of four e-services cooperation programs in China. We report three main findings. First, economic incentive should be developed in combination with a holistic governance strategy in order to encourage policymakers to reshape government–enterprise relationships. Second, it seems that the implementation of holistic governance is more effective when complemented with a managerial strategy in relation to organizational transformation. Finally, trust-building between governments and enterprises plays a pivotal role in nurturing the holistic governance paradigm. These findings have important policy implications for efforts to promote enterprise participation and cross-sector solutions to fragmented public service provision.

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Platform governance for sustainable development: Reshaping citizen-administration relationships in the digital age

Cited by 106 publications

References 69 publications

Improving Client-Oriented Approach in the Provision of Public Services in the Context of Digitalization

Improving Client-Oriented Approach in the Provision of Public Services in the Context of Digitalization

Can the power of platforms be harnessed for governance?

Holistic Governance for Sustainable Public Services: Reshaping Government–Enterprise Relationships in China’s Digital Government Context

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