Policy Implementation of One Door Integrated Service in Kendari City

Abstract

The focus of the study discusses the implementation of a one-stop integrated service City policy in Kendari, Southeast Sulawesi Province. The purpose of this research is to find out and analyze the implementation of a one-stop integrated service policy in Kendari City. The concept used is the theory of policy implementation presented by George Edwards III that the dimensions of policy implementation are: 1) communication, 2) resources, 3) disposition and 4) bureaucratic structure. The method used is descriptive qualitative with an inductive approach. The models used in analyzing the data through data reduction, the data presentation, and drawing Conclusions. Based on the results of research that the Office of Investment and Integrated Services of the One Door of the City of Kendari in the implementation of the One Door Integrated Services Policy can be Categorized as not good yet. This can be seen from the four dimensions of research, there are 3 (three) dimensions that are not good items, namely the dimensions of Communication, Disposition, and Bureaucratic Structure.
 Keywords: Implementation, Policy, Public Services, One Stop Integrated Services

The Influence of One Door Integrated Service (PTSP) Factors on Community Satisfaction at the Office of the Ministry of Religion, Mojokerto District

“…The term "one stop integrated service" (or " one stop service ") was coined by (Tuti Alfiani et al, 2019)to describe a type of service where one entity or institution is responsible for all aspects of the streamlined service. In the Public Service Concept (Nurrahman & Dasilva, 2020)with elements of one-stop integrated service there are indicators taken from research (Parasuraman et al, 1998). For example, there are: Guarantee, Reliability, Real, Empathy and Responsiveness.…”

“…Responding can be defined as a staff member's tendency to help clients and provide timely services. (Nurrahman & Dasilva, 2020)took this expression from (Parasuraman et al, 1998). In addition, responsiveness includes officers' desire to help the public by immediately disseminating information during service, thereby reducing long queues and fostering a sense of comfort among waiting individuals.…”

“…In addition, the presence of guarantees has a positive impact on satisfaction and offers great value, as shown by research conducted by (Lee & Seong, 2020). (Nurrahman & Dasilva, 2020)states that Frim shows empathy by meeting the specific needs of each individual client. This is confirmed by (Parasuraman et al, 1985).…”

Artificial Intelligence (AI) Implementation in the Field of Public Administration in the Era of the Industrial Revolution 4.0 in Indonesia

“…Absolutely, there are two or more people called a group; b. There is absolute understanding and agreement to work together; c. The cooperation is based on rational considerations in the sense of (1) a consideration that ensures that the cooperation will provide mutual benefits and benefits; and (2) the cooperation is measurable, meaning that there is certainty about the rights and obligations in the cooperation process, and there are several mutually agreed rules and procedures to be guided and obeyed together; d. There is absolutely a common goal to be achieved, and that goal is the generator of the spirit of cooperation; e. In the collaboration process, the absolute existence of structure and function as the driving force and executor of cooperation; f. To practice rational cooperation, it is necessary to have adequate resources available (Nurrahman & Dasilva, 2020).…”