Power of person-job fit: emotional labour for salespeople and its relation to job satisfaction

Vatansever, Çiğdem; Karamaraş, Sibel

doi:10.1504/ijwoe.2017.083789

Cited by 3 publications

(1 citation statement)

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“…Seorang wakil yang mendapatkan pemenuhan jabatan dari pekerjaannya, akan mengejar prestasi kerja yang tinggi, dan sebaliknya seorang wakil yang tidak mendapatkan pemenuhan jabatan dalam pekerjaannya, pada akhirnya akan bermasalah, hilang, dan kinerjanya tidak efektif. Pemenuhan pekerjaan memiliki hubungan kritis yang positif dengan emosi yang dirasakan secara alami dan negatif dengan akting permukaan (Vatansever & Karamaraş, 2017). Kepuasan kerja meningkatkan produktivitas karyawan untuk mencapai tujuan perusahaan.…”

Section: Pendahuluanunclassified

Pengaruh Lingkungan Kerja, Rotasi Kerja, Dan Promosi Jabatan Atas Kepuasan Kerja Karyawan Perusahaan Distribusi Obat Dan Alat Kesehatan

Pranogyo

2023

Prima Ekonomika

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Penelitian ini bertujuan untuk mengetahui pengaruh lingkungan kerja, rotasi kerja, dan promosi jabatan terhadap kepuasan kerja PT. Guna Abdi Wisesa. Populasi penelitian adalah pekerja PT. Guna Abdi Wisesa sebanyak 66 karyawan. Ilustrasi yang digunakan pada riset ini memakai metode ilustrasi jenuh sehingga diperoleh sebanyak 64 responden. Tata cara pengumpulan informasi yang digunakan ialah observasi serta kuesioner. Metode analisis informasi yang digunakan dalam riset ini diuji memakai program SPSS v 25.0. Hasil penelitian pada pengujian hipotesis secara parsial menyatakan: (1) berdasarkan pengujian hipotesis menunjukkan bahwa variabel lingkungan kerja secara parsial tidak berpengaruh signifikan terhadap kepuasan kerja PT. Guna Abdi Wisesa sebesar 80%. (2) berdasarkan pengujian hipotesis menunjukkan bahwa rotasi kerja secara parsial tidak mempengaruhi signifikan terhadap kepuasan kerja PT. Guna Abdi Wisesa sebesar 28,6%. (3) berdasarkan pengujian hipotesis menunjukkan bahwa variabel promosi jabatan secara parsial terdapat pengaruh signifikan terhadap kepuasan kerja PT. Guna Abdi Wisesa sebesar 2.7%. (4) berdasarkan pengujian hipotesis secara simultan menunjukkan variabel lingkungan kerja, rotasi kerja, dan promosi jabatan terhadap kepuasan kerja PT. Guna Abdi Wisesa, memperoleh hasil sebesar 4,5% sedangkan sisanya dipengaruhi oleh faktor lain atau variabel lain.

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Section: Pendahuluanunclassified

Pengaruh Lingkungan Kerja, Rotasi Kerja, Dan Promosi Jabatan Atas Kepuasan Kerja Karyawan Perusahaan Distribusi Obat Dan Alat Kesehatan

Pranogyo

2023

Prima Ekonomika

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Emotional labor in a sales ecosystem: a salesperson-customer interactional framework

Klein

2021

JBIM

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Purpose The concept of emotional labor refers to the management of emotions in interaction with customers. This study aims to suggest an integrative definition of emotional labor. It develops a conceptual framework that helps organize and synthesize key insights from the literature, in an interactional and multi-level perspective. Design/methodology/approach This integrated framework consists in a mapping of key research themes resulting from a systematic literature review, which includes research in sales and marketing. As critical affective processes in sales have not been studied sufficiently, both in business-to-business and business-to-customer selling, this review also incorporates works in other research fields. Findings Sales representatives’ emotional labor must be considered as a bi-directional interaction with the customer in a multi-level perspective. Moreover, emotional labor has rather negative consequences for the salesperson (e.g. burnout and job stress), but may have positive sales and customer outcomes. Findings suggest that the expression of genuine emotions should be used during sales interactions. In addition, organizations should prevent customers’ negative behaviors (e.g. mistreatment). Practical implications Emotional labor key practical implications with regard to several management functions such as the recruitment, performance management and training (Ashkanasy and Daus, 2002) of the sales representatives. Originality/value Research on emotional labor in a sales ecosystem is scarce. It has largely covered service industry employees in contact with customers, but has not paid enough attention to sales representatives (Mikeska et al., 2015). The proposed integrated framework concerning emotional labor focuses on the bi-directional interaction between the sales representatives and their customers.

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Forms of Employee Trainings Concerning Aspects of Cold Knowledge

Komańda

2017

Economics and Culture

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Research relevance: Cold knowledge is perceived as a key issue in terms of the composition of the company and the sense of the procedures being implemented. Thus, organisation of appropriate forms of employee trainings in this regard becomes essential. Aim of the paper: Distinguishing the existence of schemes of applied forms of employee trainings in the contexts of relation between two aspects of cold knowledge (internal documentation and data bases) and the types of enterprises (their formal independence). Research methods applied: A survey based on the purposive sampling of respondents was conducted. A two-tiered clustering analysis and an analysis of correspondence were applied. Main findings: It was possible to distinguish four groups of particular forms of trainings. Three groups are represented by the same main forms of trainings in both cases (documentation/databases). The analysis of correspondence established that respondents from branches as well as head offices of multi-branch enterprises were, in case of trainings concerning internal documentation, more prone to point at two forms of trainings: blended and special, whereas, in case of training within the scope of databases, they were more willing to point at a special form of trainings. Theoretical and/or practical value of the study: Results allow to associate the forms of employee trainings in the chosen aspects of cold knowledge and show the differentiation of their use depending on the type of enterprise. These facts open up a new theoretical perspective for the description of organisation of employee trainings based on formal relations.`

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Power of person-job fit: emotional labour for salespeople and its relation to job satisfaction

Cited by 3 publications

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Pengaruh Lingkungan Kerja, Rotasi Kerja, Dan Promosi Jabatan Atas Kepuasan Kerja Karyawan Perusahaan Distribusi Obat Dan Alat Kesehatan

Pengaruh Lingkungan Kerja, Rotasi Kerja, Dan Promosi Jabatan Atas Kepuasan Kerja Karyawan Perusahaan Distribusi Obat Dan Alat Kesehatan

Emotional labor in a sales ecosystem: a salesperson-customer interactional framework

Forms of Employee Trainings Concerning Aspects of Cold Knowledge

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