Pragmatic User Modelling in a Commercial Software System

Strachan, Linda; Anderson, John; Sneesby, Murray; Evans, Mark A.

doi:10.1007/978-3-7091-2670-7_21

Cited by 22 publications

(17 citation statements)

References 6 publications

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“…However, they are not very flexible to use, and their properties typically cannot be described in a formal way (see Pohl, 1998, for a more detailed argumentation). Examples for the use of application-specific acquisition heuristics are discussed by Strachan et al (1997) and Fink et al (1998). In many cases, application-specific rules or procedures are applied to derive further conclusions from interpretations of user reactions to test or practice items (Akoulchina & Ganascia, 1997;Nwana, 1991;Weber & Specht, 1997).…”

Section: Acquisition Rulesmentioning

confidence: 99%

“…One detailed example for the use of application-specific acquisition rules is the system TIMS (Tax and Investment Management Strategizer) of Strachan et al (1997Strachan et al ( , 2000. The user model in TIMS consists of three variables that represent the user's level of expertise with respect to financial planning (which is the application domain of TIMS), familiarity with TIMS, and operating system (Windows) usage.…”

Section: Acquisition Rulesmentioning

confidence: 99%

See 1 more Smart Citation

Personalised hypermedia presentation techniques for improving online customer relationships

Kobsa

Koenemann²,

Pohl

2001

The Knowledge Engineering Review

409

298

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This article gives a comprehensive overview of techniques for personalised hypermedia presentation. It describes the data about the computer user, the computer usage and the physical environment that can be taken into account when adapting hypermedia pages to the needs of the current user. Methods for acquiring these data, for representing them as models in formal systems and for making generalisations and predictions about the user based thereon are discussed. Different types of hypermedia adaptation to the individual user's needs are distinguished and recommendations for further research and applications given. While the focus of the article is on hypermedia adaptation for improving customer relationship management utilising the World Wide Web, many of the techniques and distinctions also apply to other types of personalised hypermedia applications within and outside the World Wide Web, like adaptive educational systems.

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Section: Acquisition Rulesmentioning

confidence: 99%

Section: Acquisition Rulesmentioning

confidence: 99%

Personalised hypermedia presentation techniques for improving online customer relationships

Kobsa

Koenemann²,

Pohl

2001

The Knowledge Engineering Review

409

298

View full text Add to dashboard Cite

show abstract

“…In a later article (1990), Self describes the scope of the student modelling problem-"from computational questions, to representational issues, through plan recognition, mental models, episodic memory to individual differences -to encompass, it would seem, almost all of cognitive science". Concerns on the practical application of User Modelling continue to be raised (Atif, Benlamri, & J., 2003;Kay, 2001;Strachan, Anderson, Sneesby, & Evans, 1997). …”

Section: Approaches To Wayfinding Support In Odlmentioning

confidence: 99%

Swarm-Based Wayfinding Support in Open and Distance Learning

Tattersall

Maderveld

Berg

et al. 2006

Cognitively Informed Systems

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Open and Distance Learning (ODL) gives learners freedom of time, place and pace of study, putting learner self-direction centre-stage. However, increased responsibility should not come at the price of over-burdening or abandonment of learners as they progress along their learning journey. This paper introduces an approach to wayfinding support for distance learners based on self-organisation theory. It describes an architecture which supports the recording, processing and presentation of collective learner behaviour designed to create a feedback loop informing learners of successful paths towards the attainment of learning goals. The approach is presented as an alternative to methods of achieving adaptation in hypermedia-based learning environments which involve learner modelling.

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“…Examples for successful application areas of these recently so-called personalized systems include education and training (e.g., [1]), online help for complex PC software (e.g., [2,3]), dynamic information delivery (e.g., [4]), provision of computer access to people with disabilities (e.g., [5]), and to some extent information retrieval systems (e.g., [6]). Recently, personalized systems have also started to conquer the World Wide Web.…”

Section: Personalization In Online Systems Is Beneficial For Both Intmentioning

confidence: 99%

Tailoring Privacy to Users’ Needs 1

Kobsa

2001

User Modeling 2001

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Abstract. This article discusses how the deployment of personalized systems is affected by users' privacy concerns and by privacy legislation. It shows that these impacts are substantial and will require a significant enhancement of current systems. Basic requirements can already be met with existing technology. Most privacy laws however also impose demands that call for new technologies that still need to be researched. A central conclusion of the paper is that a uniform solution for privacy demands does not exist since both user preferences and legal stipulations are too heterogeneous. Instead, privacy will have to be dynamically tailored to each individual user's needs, and to the jurisdiction at both the location of the personalized system and that of the user.

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Pragmatic User Modelling in a Commercial Software System

Cited by 22 publications

References 6 publications

Personalised hypermedia presentation techniques for improving online customer relationships

Personalised hypermedia presentation techniques for improving online customer relationships

Swarm-Based Wayfinding Support in Open and Distance Learning

Tailoring Privacy to Users’ Needs 1

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