Pre-Visit Destination Image's Effects on Perceived Travel Service Quality: The Mediating Effects of Place Attachment

Behavioural intentions through virtual reality from a destination image perspective

“…This implies that VR enhances place attachment in tourism contexts, as suggested by Pantelidis et al (2018), Plunkett (2011) and Tussyadiah et al (2018). The current study has empirically verified the relationship between the cognitive dimension of destination image and place dependence, and between the affective dimension of destination image and place identity, previously proposed in a conceptual model by Cheng and Qiang (2018). The study also verifies that there is a relationship between overall destination image and place dependence, but not between overall destination image and place identity.…”

“…These results imply that in response to both cognitive and overall perceived image of the destination, individuals develop functional attachment to a place, in the sense of how well the place serves goal achievement (place dependence); while in response to affective perceived image of the destination, individuals develop emotional or affective attachment to that place (place identity). Another important finding is that place attachment is developed regarding destinations not experienced before, in accord with the suggestions of Cheng and Qiang (2018), Hosany et al (2020), Kim et al (2019), Plunkett (2013) and Vada et al (2019).…”

“…The concept of place attachment has been widely explored in psychological, geographical and recreational fields, and more recently in the tourism context (Kyle et al, 2003;Plunkett, 2011). Although place attachment in the tourism context has been explored mostly after the place visit, recent literature suggests that visitors can develop attachment to a destination prior to experiencing it physically, especially the dimensions of place dependence and place identity (Cheng and Qiang, 2018;Hosany et al, 2020;Kim et al, 2019;Plunkett, 2013;Vada et al, 2019), taking into account that in the pre-visitation phase there are no social interactions.…”

Does Psychological Contract Violation Change the Original Intention of Eco-Tourists to Participate in Scenic Value Co-Creation?

“…Expertise is defined as the consumer's ability to perform product-related tasks successfully [30]. According to previous studies, expertise has a significant impact on pre-trip decisions [31][32][33], perceived service quality [34] and behavior [35] during the trip, but there is little in the literature on whether expertise can influence the joint actions of tourists and attractions, which greatly limits the overall understanding of what role expertise plays in the tourist's travel process. Expertise can not only help consumers to recall important information already stored, but can also be used to analyze incoming information from the on-site environment [36], which is actually a form of secondary learning.…”

“…This includes not only the transfer of knowledge from the guide to the eco-tourist, but also the process of learning about the destination that is motivated by the acquisition of destinationrelated information, such as destination books, brochures, reports, accommodations and personal observations [1]. Tourist expertise is an important variable that reflects tourist information processing ability [34]. Gursoy et al [73] find that tourists with a high level of expertise are capable of processing information about the destination at a fine level, whereas those with a low level of expertise may only be familiar with and aware of the relevant attributes of the destination, but not be further elevated and abstracted to the emotional level, thus affecting the tourist's initiative during the visit.…”